Head of Services

6 months ago

Trowbridge, United Kingdom FearFree Full time

**JOB DESCRIPTION**

**Job Title**: Head of Services

**Responsible to**: Director of Service

**Responsible for**: Service Managers

**Hours**: 37 hours per week

**Location**:Trowbridge, Gloucester or Exeter, with travel across the south west

**Holiday Entitlement**:28 days plus bank holidays

**Salary**:£40,000

**Pension**:Group personal pension plan, with employer contribution of up to 4%

**General Description**:Working closely with our existing Head of Services, you will have joint responsibility for the operational management of Services across our organisation, with a particular focus on our recovery and empowerment services. Key tasks and responsibilities will include:

- Line managing our Service Managers.
- Overseeing the introduction of counselling and therapeutic support services to FearFree.
- Liaising with and reporting to commissioners.
- Monitoring service efficacy.
- Ensuring all services have written policies and processes in place.
- Supporting the senior management team with the development of new services.
- Acting as Deputy Safeguarding Lead.
- Mobilising new services.

You are required to maintain regular contact with partner agencies, commissioners and funders, negotiating on behalf of the charity, and building strong and positive relationships with others.

There is a requirement to travel across our geographical patch, including: Bristol, Devon, Gloucestershire, Somerset, Wiltshire and Swindon to manage Domestic Abuse, Sexual Violence and Stalking support services, including perpetrator programmes. This role could therefore be based in Trowbridge, Gloucester or Exeter.

**MAIN RESPONSIBILITIES**

SERVICE DELIVERY MANAGEMENT TEAM
- Be an active member of the Service Delivery Management Team.
- Contribute to the development services across FearFree.
- Ensure FearLess complies with all legal requirements; advise the Director of Service when a breach is likely or has occurred.
- Achieve and maintain external accreditations, such as Leading Lights, ISVA Standards and Respect Standards.
- Provide cover for your counterpart Head of Services (primary responsibility for safety and support services).
- Act as Deputy Designated Safeguarding Lead for FearFree.
- Deputise for the Director of Service.
- Support senior colleagues - including the Head of Communications, Head of Fundraising, and Head of Finance - to ensure excellent services and a joined-up approach.

MANAGEMENT ROLE
- Attend management team meetings.
- Mobilise new services.
- Take a leading role in the writing and development of tenders and bids for new services.
- Working within the agreed policies, principles and codes of practice of FearFree, develop, implement, sustain and improve frameworks and systems to achieve objectives and priorities through effective procedures.
- Work with relevant senior managers to advise on formulating, updating and monitoring relevant FearFree policies & procedures, updating manuals as and when required, ensuring that support staff have appropriate access to them and record sightings of updates.
- Manage change in accordance with change control procedures.
- Liaise and network with other agencies, statutory, voluntary and private as appropriate.
- Oversee the quarterly and annual reviews for Commissioners.
- Develop and manage own workload having the ability to work independently, using own initiative.
- Attend relevant local, regional and national groups, forums and meetings as appropriate.
- Contribute to the development of new projects as required by the Director of Service.
- Manage other tasks appropriate to the post as agreed with the Director of Service.
- Ensure all services meet with the requirements of accredited bodies, legislation, contractual obligations, best practice and FearFree policies.

SUPERVISORY ROLE
- Ensure the provision of line management, support and supervision for Service staff.
- Respond to complaints escalated from the projects.
- Develop and oversee project/service plans.
- Monitor compliance with procedures at project level.
- Chair project/service management meetings.
- Ensure project reports and returns are completed on time.
- Provide advice, information, training and support to staff related to organisation policies and procedures as required.
- Arrange training courses or identify training opportunities to ensure staff & volunteers have access to specific knowledge related to relevant issues for service delivery.

**Health and Safety**

All individual employees are required to promote a health and safety culture within the workplace, observe all health and safety rules and procedures, attend training courses as required and, where appropriate, conduct risk assessments e.g. VDU, maternity, lone working, H&S audits, etc.

**Safeguarding / Disclosure and Barring Service**

FearFree is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and bring any co

  • Head of Service Leader

    23 hours ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleThe Head of Service Leader will play a crucial role in shaping tomorrow's communities today. As part of our DM service, you will contribute to planning and development initiatives that positively impact Wiltshire residents.Our 12-month fixed-term contract offers an opportunity for extension or permanent employment, depending on individual...

  • Head Chef

    4 weeks ago

    Trowbridge, United Kingdom Prezzo Full time

    Head Chef Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service.Every customer should leave wanting to return.Thats why were looking for a driven and passionate Head Chef to join us at Prezzo to help us continue offering our best possible dining experience.The Role We are looking for a new Head Chef to...

  • Head of Development Management

    2 days ago

    Trowbridge, United Kingdom Wiltshire Council Full time

    Planning - Shaping Tomorrow's Communities Today We are looking to appoint a talented Head of Service to lead our ambitious Development Management (DM) service. The position is advertised on an initial 12-month fixed-term contract, with the opportunity for this to be extended or made permanent for the suitable candidate. As the Head of Development...

  • Head of Development Management

    3 days ago

    Trowbridge, United Kingdom Wiltshire Council Full time

    Planning - Shaping Tomorrow's Communities TodayWe are looking to appoint a talented Head of Service to lead our ambitious Development Management (DM) service. The position is advertised on an initial 12-month fixed-term contract, with the opportunity for this to be extended or made permanent for the suitable candidate.As the Head of Development Management,...

  • Head of Development Management

    3 days ago

    Trowbridge, United Kingdom Wiltshire Council Full time

    Planning - Shaping Tomorrow's Communities TodayWe are looking to appoint a talented Head of Service to lead our ambitious Development Management (DM) service. The position is advertised on an initial 12-month fixed-term contract, with the opportunity for this to be extended or made permanent for the suitable candidate.As the Head of Development Management,...

  • Head of Development Management

    1 day ago

    Trowbridge, United Kingdom Wiltshire Council Full time

    Job Description Planning - Shaping Tomorrow's Communities Today We are looking to appoint a talented Head of Service to lead our ambitious Development Management (DM) service. The position is advertised on an initial 12-month fixed-term contract, with the opportunity for this to be extended or made permanent for the suitable candidate. As the Head of...

  • Head of Development Management

    24 hours ago

    trowbridge, United Kingdom Wiltshire Council Full time

    Job Description Planning - Shaping Tomorrow's Communities Today We are looking to appoint a talented Head of Service to lead our ambitious Development Management (DM) service. The position is advertised on an initial 12-month fixed-term contract, with the opportunity for this to be extended or made permanent for the suitable candidate. As the Head of...

  • Head of Infrastructure Management

    24 hours ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Wiltshire Council is seeking a Head of Infrastructure Management to lead our ambitious Development Management (DM) service.The successful candidate will have experience in managing infrastructure projects and developing strategies for growth.The salary for this role is estimated to be in the range of £90,000 - £130,000 per annum, depending on...

  • Head Chef

    1 month ago

    Trowbridge, United Kingdom Prezzo Full time

    Head Chef - TrowbridgeHead Chef Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service. Every customer should leave wanting to return. That's why we're looking for a driven and passionate Head Chef to join us at Prezzo to help us continue offering our best possible dining experience.The Role We are...

  • Wiltshire Council | Head of Development Management

    2 days ago

    Trowbridge, United Kingdom Wiltshire Council Full time

    Job DescriptionPlanning - Shaping Tomorrow's Communities TodayWe are looking to appoint a talented Head of Service to lead our ambitious Development Management (DM) service. The position is advertised on an initial 12-month fixed-term contract, with the opportunity for this to be extended or made permanent for the suitable candidate.As the Head of...

  • Head Chef

    1 month ago

    Trowbridge, United Kingdom Loungers Full time

    Head Chef - TrowbridgeYou love real cooking. We love real cooking. Customers love real cooking. It's a no-brainer so you wonder why so many other places don't do it. We do it, and you'll be doing it with us - fresh, customer led, and with high-quality ingredients. We also love our real people who run Lounges. The person who runs these brilliant people has to...

  • Embroidery Machinist

    6 months ago

    Trowbridge, United Kingdom Direct Response Employment Services Full time

    As an Embroidery Machinist this is a key role in Supply Chain Production. You will work with the team at our Embroidery department working on multi-head sewing machines to ensure all items are embroidered onto items of clothing as per our customer requirements. **What do my tasks look like** - Ability to deliver to personal production targets. - Follow the...

  • Food Services Assistant

    6 days ago

    Trowbridge, Wiltshire, United Kingdom The Orders of St John Care Trust Full time

    We are seeking an experienced Food Services Assistant to join our dedicated team at Goodson Lodge.This purpose-built care home provides specialist person-centred dementia care, residential care, and respite care, and we are proud to offer a range of opportunities for individuals who share our values.You will be responsible for assisting with food...

  • Food Service Associate

    3 days ago

    Trowbridge, Wiltshire, United Kingdom The Orders of St John Care Trust Full time

    The Orders of St John Care Trust invites applications for a Food Service Associate. In this role, you'll contribute to creating memorable dining experiences for our residents while enjoying the flexibility to choose your working hours.As a valued member of our team, you'll work closely with residents, understanding their tastes and preferences, and...

  • Head Chef

    1 month ago

    Trowbridge, Wiltshire, South West, United Kingdom Prezzo Full time

    Head ChefCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service. Every customer should leave wanting to return. Thats why were looking for a driven and passionate Head Chef to join...

  • Customer Service Co-ordinator

    6 months ago

    Trowbridge, United Kingdom Banner Full time

    **This is one of our core values and the immediate and long-term success of the business, relies wholly **on each and every person at Banner delivering on this passionately.** **The attributes you will need to do this are**: - A champion of exceptional customer service with a can-do attitude. - Proven exceptional customer service in a busy, sales-driven...

  • Customer Service Co-ordinator

    6 months ago

    Trowbridge, United Kingdom Banner Full time

    **This is one of our core values and the immediate and long-term success of the business, relies wholly **on each and every person at Banner delivering on this passionately.** **The attributes you will need to do this are**: - A champion of exceptional customer service with a can-do attitude. - We are a seasonal business with periods of high-volume...

  • Clinical Psychologist

    7 hours ago

    Trowbridge, Wiltshire, United Kingdom Compass Associates Full time

    Are you a qualified Clinical Psychologist passionate about making a difference in the lives of young people? Do you want to be part of a dynamic team that prioritises growth and development? Then look no further! Compass Associates is collaborating with a leading children’s healthcare provider to find a Clinical Psychologist to join their team.In this...

  • HR Advisor

    6 months ago

    Trowbridge, United Kingdom FearFree Full time

    The HR Advisor will provide advice and guidance to management and employees on all HR related matters in line with legislation. Support the Head of People, Training & Development with the delivery of the people strategy. This role will have a particular focus on Employee Relations, Performance Management and Learning & Development. **Role and...

  • Head Chef

    3 weeks ago

    Trowbridge, United Kingdom Hungry Horse Full time

    Company Description As a Kitchen Manager, you'll make sure everything in the kitchen runs smoothly during a busy service.You'll know how to get the best out of your team by encouraging and supporting them to work well together, ensuring every dish served is of the highest standards.Join us at Hungry Horse, where the drinks are always flowing and the plates...