Colleague Experience Coordinator

5 months ago

Wrexham, United Kingdom Chetwood Financial Limited Full time

**Job Title: Colleague Experience Coordinator**

**Role Purpose**

Reporting to the Colleague Experience Manager, the Colleague Experience Coordinator will play a vital role in supporting the People team with all aspects of the employment lifecycle for our Colleagues at Chetwood Financial. The Colleague Experience Coordinator is responsible for providing a professional generalist People service in a fast paced and dynamic role. You will be supporting the People Team with highly confidential People activities and undertake projects, whilst continuously supporting the organisation.

**Responsibilities**
- Administering the full employee lifecycle including hires, promotions, transfers, leavers and other employment-related documentation in accordance with People and company guidelines
- Act as the first point of contact for People processes and policy related queries, escalating more complex queries as required
- Manage the day-to-day activities of our People Admin inbox ensuring that we deliver a quality service to our stakeholders
- Support ER related activities, including preparation of documentation and correspondence, attending meetings and minute taking where required
- Own the new hire onboarding, induction and mandatory training processes
- Maintaining the HR System, ensuring documentation is uploaded and employee data remains current and accurate and compliant with relevant policies and procedures
- Liaise with external service providers; maintain contracts and ensure high levels of service
- Undertake vetting checks for both for new hires and SMCRs/CIs ensuring due diligence, confidentiality and in compliance with internal procedures and industry regulations
- Process Payroll information ready for the monthly payroll activities, provide Payroll with the relevant supported documents where required and act as the People point of contact with the Payroll department
- Collaborate and support the People team with projects and other various administrative tasks
- Undertake any other duties as may reasonably be required

**Skills and experience**
- High level of attention to detail and an ability to deliver to the highest standard
- Must possess excellent time management skills, with ability to prioritise and deliver to strict deadlines
- Ability to remain confidential at all times and must have a good understanding of GDPR
- Delivering high quality customer service
- IT literate, with good knowledge of Google suites ( i.e. Google Docs, Google Sheets etc)
- Ability to show initiative and willingness to propose solutions to issues identified
- Strong administrative experience gained within a fast-paced work environment, the ability to take ownership and able to manage their own tasks
- Basic understanding of People practices and employment laws
- Strong verbal / written communication and interpersonal skills with the ability to work with a diverse team and can communicate to all levels including Senior Management and Company Executives

**Desirable skills and experience**
- CIPD Level 3 or equivalent in Human Resources or Learning & Development
- Have worked in a similar industry
- Experience of using HR Information System

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