Transport Operator

5 days ago

Cramlington, United Kingdom Movianto UK Ltd Full time

**Purpose of the role**

The Transport Operator will be responsible for managing the day-to-day transport operation with a focus on the quality, H&S and transport compliance on site.

The individual will be responsible for ensuring that Movianto’s client deliveries are processed and booked in with customers in a timely and correct manner, providing ongoing support using various IT systems, answering queries and ensuring our drivers have all the information they require.

As part of the team on site, the individual will manage teammates through investigation processes and RTW and any other trained elements of HR.

**Responsibilities**:

- Ensuring that all drivers are pre-briefed and debriefed in conjunction with the debrief process using various systems (TMS, Verilocation, Tachomaster, Odyssey, Fleet Check), and that all paperwork is accurately completed and signed
- Dealing with any problems that arise, communicating effectively to resolve and ensure all deliveries and collections are made on time and in full. Making sure the individual is always available to assist drivers with their queries when out delivering
- Providing an excellent service to our internal and external customers, both for incoming and outbound calls
- Ensuring inspections, servicing, MOTs, and defects are completed in line with DVSA regulations
- Holding responsibility for the management of Health and Safety on site including a focus on the reduction of the number of accidents and incidents
- Responsibility for aspects of the MHRA and Road haulage legal compliance as delegated by Distribution Centre Manager
- Ensuring that outstanding service is delivered to customers, both internal and external with a clear focus on excellent customer care, acting as a brand ambassador
- Managing Delivery bookings by contacting any delivery point that require goods to be booked in, liaising with Distribution Centre Manager to ensure correct times are obtained to ensure best optimisation of vehicles
- Assisting with labour management, controlling agency requirement and spend on a weekly basis, working with the transport team to ensure vehicles are staffed with fully trained drivers, hours are utilised and overtime reduced to the company target
- Responding to internal vehicle chill alerts, managing deviations and temperature excursions as delegated
- Data inputting, maintaining documents and managing numerous spreadsheets and reports
- Managing depot security by completing random personnel and vehicle searches
- Providing general administration duties and support to the Transport Department
- Supporting cross dock operations, loading and unloading using FLT
- Ability to support on road with deliveries in case of staff shortages, or emergencies
- Carrying out initial HR Meetings with Teammates at the appropriate level such as Investigation Meetings or Return to work Meetings
- Leading engagement on site throughout variety of approaches, being creative and proactive

**Skills**:

- Excellent communication skills, ability to multitask and prioritise workload
- Knowledge of driver hours regulations and health & safety requirements
- Ability to work under pressure in a fast-paced environment
- Positive attitude with dealing with challenge and change
- Driving License (desirable)
- Excellent administration skills with strong attention to detail
- Excellent MS Office Skills including word, excel, PowerPoint and outlook
- Outstanding customer service skills - CS experiences desirable
- Capability driving FLT - FLT licence advantageous, however not essential as training will be provided

**All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.**

**NB: Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.

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