Service Delivery Lead

5 months ago

Birmingham, United Kingdom AND Digital Full time

About You
As a Service Delivery Lead you will hold a strategic and pivotal role; accountable for building relationship between the Club and its clients, managing the current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations. As a result you will need to be able to:

- Create a healthy portfolio of clients and forecast accurately growth target across the portfolio
- Define each account direction and targets
- Execute account development plan
- Drive account growth and relationship development planning
- Develop a long term strategic vision for your client and use your creativity to push/trial innovative ideas

**To do that, it's essential you bring the following**:

- A demonstrable background in professional services, in a similar role
- Strong experience working in digital/tech environment (web/app development house, marketing agency, consulting)
- Strong business awareness and high commercial acumen
- Gravitas and proven experience to shape digital function and guide teams through implementation and delivery.
- Proven experience in shaping and selling complex and effective propositions, which exceed client expectations and challenge the status quo
- A track record of building outstanding relationship with clients and growing accounts (winning, retaining and expanding key accounts)

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