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Same Day

4 months ago

Atherstone, United Kingdom FedEx Express EU Full time

**Positionszusammenfassung**:
An exciting opportunity has arisen within the Same Day team based in Atherstone as an Operations Support Agent - Nights on a 4 on 4 off basis.
The primary purpose of the role is to provide full operational support to the Same Day customers operating through the location on both a local and national basis, while ensuring they meet the full operational and contractual requirements of our customers and deliver the required business results. Our Same Day division concentrates on consignments considered incompatible within our standard network therefore requiring a more bespoke service for our customers.

You’ll be responsible for managing operational costs, identifying cost efficiency opportunities where applicable, maintaining a continuous improvement culture within the Same Day location, meeting and exceeding supplier compliance targets within the network and presenting results to Senior Managers.

**Key Responsibilities**:

- Ensure the effective performance of the operation in line with divisional and customer targets.
- Maximise all operational resources to ensure that all collections and deliveries are carried out in a timely and cost-effective manner.
- Ensure that all company KPI’s are met and exceeded.
- Ensure that direct costs are managed within agreed budgets.
- Ensure that all drivers and suppliers promote a professional image to all FedEx customers.
- Responsible for the resolution of any and all complaints / issues raised by the client.
- Ensure all contracts within your remit perform to the highest level of service and operational / security compliance.
- Exceed contractual SLA’s and internal KPI’s through a process of regular checks and review.
- Ensure the adequate communication of information to all sub-contractors.
- Carry out any other relevant duties as requested by the Line Manager to ensure the effective performance of the operation.
- To partake in any developmental training as required by the business.
- Ensure that all legislative and company policies, processes and procedures are adhered to

**To be successful you must have**:

- Strong analytical skills
- Excellent PC skills
- The ability to prioritise a busy workload
- Excellent attention to detail
- The ability to plan and organise your own work
- High levels of accuracy

Being part of the team, you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high-quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package.

We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

**Additional Information**

**Buchungsdatum**: 29-August-2023

Bei FedEx stehen die Menschen schon immer an erster Stelle. Als Arbeitgeber, der die Chancengleichheit und die Vielfalt sowie das Integrationsengagement in der Belegschaft fördert, bieten wir Wachstumschancen für alle.

Unser Unternehmen

FedEx Express ist eines der größten Expresstransportunternehmen und befindet sich immer wieder unter den Top 10 der „World's Most Admired Companies“ der Zeitschrift „Fortune“. FedEx bietet seinen Kunden Tag für Tag Transport
- und Geschäftslösungen in mehr als 220 Ländern und Gebieten weltweit. Unsere hochqualifizierten FedEx-Teams ermöglichen uns, dieses globale Netzwerk abzudecken, um das tägliche FedEx-Erlebnis einzigartig zu gestalten.

Unsere Philosophie

Die People-Service-Profit-Philosophie (PSP) beschreibt die Prinzipien, die uns bei FedEx helfen, Entscheidungen zu treffen sowie Richtlinien und Aktivitäten zu gestalten. FedEx kümmert sich um seine Mitarbeiter, die wiederum unseren Kunden hochwertige Dienstleistungen anbieten, was es uns ermöglicht, die Zukunft des Unternehmens finanziell abzusichern. Was die positive Seite der People-Service-Profit-Philosophie hierbei auszeichnet und so einzigartig macht, ist der geschlossene Kreislauf dieses Systems, in dem die Gewinne erneut in das Unternehmen investiert und unseren Mitarbeitern zugeführt werden.

Wir verdanken unseren Branchenerfolg unseren Mitarbeitern. Dank unserer PSP-Philosophie sind wir in der Lage, unseren Mitarbeitern ein stimulierendes Arbeitsumfeld zu bieten, damit diese unseren Kunden wiederum hochwertige Dienstleistungen anbieten können. Wir achten besonders auf das Wohlbefinden unserer Mitarbeiter und schätzen deren Beitrag an unserem Unternehmen.

Unsere Unternehmenskultur

Unsere Kultur liegt uns aus zahlreichen Gründen am Herzen, und wir achten genau deshalb auf unser Verhalten, unsere Handlungen und Aktivitäten in allen Teilen der Welt. Die FedEx-Kultur und Werte sind ein Meilenstein unseres Erfolges und unserer Entwicklung seit Beginn unserer Geschichte in den 1970iger Jahren. Zahlreiche Unternehmen begnügen sich damit, unsere Systeme, Infrastrukturen und Prozesse zu kopieren, was uns jedoch auszeic