Customer Service Representative
6 days ago
Customer Service Role Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Responsibilities:
* Respond to customer inquiries via email, phone, and in-person, providing accurate and timely information and quotations as requested
* Process customer orders and coordinate the dispatch of goods via our own vehicles, with colleagues at another branch, or via external courier
* Maintain local stock levels to facilitate orders in a timely fashion and liaise with suppliers regarding purchase orders
* Provide cover in our warehouse during absenteeism or busy periods, including lifting unit sizes of up to 22kg and packing boxes or small pallets for collection via courier
What We Offer:
* Comprehensive training on product and industry specifics, as well as internal processes
* A fast-paced and dynamic work environment with no two days the same
* Opportunities for career growth and development within a growing company
If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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