Recruitment Administrator

3 weeks ago

Liverpool, United Kingdom Charity Commission Full time

**Job Title**:Recruitment Administrator

**Pay Band 3 - £25303**

**Location**:Bootle, Liverpool Hybrid working - 2 days from office

**Reports to Post No / Title**:Recruitment Manager

**Lenght of role - until 31/03/2023 - Full time**

**Job purpose**:
As a Recruitment Administrator, you will be accountable for ensuring recruitment queries are accurately addressed in a professional, efficient, timely manner. You will play an important role in supporting the team and delivering a high-quality service, in support of the wider work of the Charity Commission

This role requires the ability to work in a fast-paced, customer-focussed environment. High standards of written work and fluent verbal communication skills are essential. You must be able to work independently within a wider team, deliver at pace, strive to meet all desired performance levels and work to agreed service level and operational standards, and be confident working in a digital environment.

**Key Responsibilities**
- Completing a broad variety of administrative tasks
- Working collaboratively, effectively, and flexibly within a team and contribute towards team expectations
- Responding to queries and providing advice to colleagues or external contacts.
- You will be responsible for handling high volume administrative and transactional activities in a fast-paced environment, regularly liaising with third party suppliers.
- Provide user training to ensure effective use of systems as required for example our recruitment software Oleeo.
- Pro-actively suggest developments to ensure continuous improvement in working practices and increased efficiency of services
- Diary management, arranging interviews, booking rooms.

**Person Specification**

**ESSENTIAL CRITERIA**

**ABILITY**
- Ability to plan and prioritise competing demands to ensure performance targets and deadlines are met in a fast paced environment.
- Ability to explain complex information, in a variety of media, including excellent written and verbal communications skills ensuring that the information is understood by the recipient
- Tactful and discreet when dealing with confidential information
- To learn new tasks and IT systems quickly

**EXPERIENCE**
- Proactively suggesting and implementing changes in processes to enhance efficiency and improve the customer service provided
- Demonstrate effective communication skills treating customers and colleagues with respect and taking personal responsibility to deliver excellent customer service
- Efficiently completing tasks to deadlines
- Spotting where something needs fixing or improving and taking responsibility for it

**TECHNICAL**
- Excellent working knowledge of Microsoft Office, particularly Word and Excel both creating and updating documents to a high standard
- Handling data and information sensitively in accordance with the business procedures and/or law.

**Behaviour Profile**

The Civil Service has defined a set of behaviours that, when demonstrated, are associated with job success. The examples of the behaviours below provide an overview of what is expected of a within the Civil Service.

For this role you should demonstrate the following Civil Service Behaviours:
**Working Together**

Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Ensure it is clear that bullying, harassment and discrimination are unacceptable. Offer support and help to colleagues when in need, including consideration of your own and their wellbeing. Change ways of working to aid cooperation within and between teams in order to achieve results.

**Managing a Quality Service**

Work with customers to understand their needs and expectations. Create clear plans and set priorities which meet the needs of both the customer and the business. Clearly explain to customers what can be done. Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions. Deliver good customer service which balances quality and cost effectiveness.

**Delivering at Pace**

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure

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