Junior Finance Credit Controller

2 months ago

Slough, United Kingdom First Call Contract Services Limited Full time

**Job Title**: Junior Finance Credit Controller

**Responsible to**: Credit Control Manager and/or approved designate

**Main Location**: Slough, but the post-holder may be required to visit other sites as appropriate for the satisfactory performance of their duties and responsibilities.

**Normal Hours**: 40 hours per week, excluding a 30-minute break, to be worked between the hours of 8.30am - 5:00pm, Monday to Friday. Additional hours may be required to meet the demands of the business.

**Key Skills**

1. Excellent Customer service skills and building client relationships

2. Demonstratable Experience within a high-volume Collections environment.

3. Results driven and can work with mínimal supervision.

4. Must be able to maintain Calm when working in a pressured environment.

5. Excellent written and verbal communication skills.

6. Microsoft Excel Intermediary, Microsoft Word and Microsoft Teams.

7. Must be familiar with Collecting payments using online Credit Card systems, BACS, CHAPS Cheques.

8. Experience of dealing with all levels of Customers (internal & external).

**Specific Areas of Responsibility**

1. Actively chase customers for payment of overdue invoices and undisputed amounts, ensuring customers are advised of the consequence of non-payment.

2. By Phone & E-mail - Any non-payment issues are reported to the relevant leaders.

4. Examples: Remain polite, friendly, approachable, courteous

5. Never show any disservice to our company and or our employees.

6. Track the query to resolution to ensure the case is closed.

7. Take ownership of Incoming Calls and the speedy resolution to the respective workflows / teams.

**Key Experience**

1. Minimum of 2 years administration experience

2. Experience in working within a team

3. Experience working in the freight & logistics industry beneficial but not essential

4. Fluent English is essential

**Additional Requirements**:
1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Accounting Manager/CEO from time to time. Subject to adequate experience and/or training.

2. To participate in the annual performance appraisal and objective setting scheme. To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental. It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.

**Salary**: £24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Slough: reliably commute or plan to relocate before starting work

**Experience**:

- Administrative: 2 years (required)
- Logistics: 1 year (preferred)

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