Hotel Receptionist

7 months ago

Weymouth, United Kingdom The Jubilee Hotel Full time

**BENEFITS**:
+ A Share of Tips.

+ The Jubilee Reward Scheme.

+ Staff Discount, (20% off drinks, 40% off food, 20% off hotel rooms and 50% off Escape Dungeons).

+ Day off for your birthday. One weekend guaranteed off every 6 weeks.

+ Pension and salary sacrifice schemes.

+ Wagestream
- The ability to access your wages before payday, and to have better transparency and control of your financial wellbeing.

+ Highly paid apprenticeships may be available if you meet the criteria.

**JOB DESCRIPTION**:
We have a brand-new Management Team who believe in untapping the potential within their team. We believe in setting a direction and helping our team see the vision. We commit to seeing our team members as people first and employees second. We believe in giving our Team the tools to succeed and investing our time, training, and resources into each employee to develop them as far as their ambition wants to take them.

We commit to
- Giving you an Induction to the company with a clear 2-week training plan with a mentor.
- Understanding your goals and skill sets so that we can give you a personal development plan that can train you all the way to Management Positions.
- Assigning you 10 tasks that can increase your pay rate.
- Prioritising your work life balance and respecting your time off.
- Empowering our team to make decisions for themselves and giving them clear authorities.
- Fostering unity across our Teams.
- Being transparent, and approachable.
- Listening to great ideas and encouraging contribution.
- Giving you recognition and rewards for your contributions, great attitude, and hard work.
- Being Inclusive and supportive, and we are happy to make reasonable adjustments to support people being able to embrace the role fully.

Your main responsibilities will include
- Taking Reservations on the phone for Hotel, Restaurant, and Escape Dungeon bookings.
- Checking guests in and out, and ensuring their welcome and departure experience is genuine, friendly and efficient.
- Monitoring guests stays are happy and resolving any problems.
- Processing bookings and allocating arrival rooms.
- Co-ordinating with all the other departments that the guests experience is being monitored.
- Completing shift checklists
- Process payments.
- Upselling hotel amenities.
- Helping guests with their parking.
- Kind and respectful with a positive attitude.
- Wanting to engage with Management and our team to strive for new ways to innovate or grow.
- Professional.
- Attentive to our customers and delivers exceptional 5-star service.
- Has a good understanding of Microsoft Office and is IT proficient and is confident they will be able to learn Property Management Systems.
- Reliable and Trustworthy.
- Will shine with good customer service skills. We just want you to be you, whether you are quiet and courteous and efficient or bubbly and engaging.
- Efficient and detail orientated.
- Can stay calm during busy demand periods.
- Able to identify jobs that need doing and keep on top of cleanliness.
- Adaptable and able to find quick solutions to problems or guest requests.
- A good team member willing to jump into other departments if the need arises.
- Able to follow all Health and Hygiene regulations as well as adhering to Covid-19 Regulations as part of the Governments latest guidelines and requirements.

**EXPERIENCE REQUIRED**

A Driving License.

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

Work Location: In person

Reference ID: Hotel Receptionist

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