Travel Agent

1 week ago

Saint Ives, United Kingdom ItsSo Travel St Ives Cambs Full time

This is a role for a Travel Designer who is passionate about travelling, excels in delivering exceptional customer service and provides an amazing holiday booking experience.
You will manage travel requirements for our customers across the whole range of holiday options available.
You’ll metaphorically go on holiday with our customers, i.e. you’ll be as excited as they are about their forthcoming trip and make sure that you think about every aspect of the experience

We are a local Family owned and run independent and specialist travel consultancy providing personalised travel and holidays tailor made to our customers. Our ethos is to provide world class service and we work on the basis that the moment the customer walks through our door, the holiday has already started

Full time may also be considered

Uniforms are provided
Overseas educational trips where offered by suppliers
Ability to participate in supplier incentive schemes
- Work with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations;
- Plan and sell travel, accommodations and other travel services;
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to all customers where appropriate in the form of detailed quotations;
- Book package holidays, transportation, make hotel reservations and collect payment/fees for services;
- Organise itinerary materials for clients by printing out information related to plan tickets, hotel booking confirmations or other necessary paperwork and final travel documents;
- Use promotional techniques and prepare promotional materials to sell our full range of holidays;
- Help customers to learn about new destinations, resorts and holiday options by giving details about features, benefits and experiences available to guests;
- Provide advice on visas and passports;
- Attend travel seminars and supplier presentations/fam trips to remain up to date with tourism trends and maintain product knowledge of all destinations;
- Enter data into our software and maintain customer files to agreed standards;
- Meet profit and sales targets;
- Deal with travel problems, complaints or refunds;
- Maintain up to date knowledge of relevant regulations, particularly Package Travel Regulations 2018 (PTR) and GDPR
- Maintain shop's appearance, keeping brochures and stationery stocked

**Job Types**: Part-time, Permanent, Fixed term contract

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- 8 hour shift
- Weekend availability

Application question(s):

- What was the name of the last Travel company you worked for

Work Location: One location

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