Head of Customer Service

4 weeks ago


Manchester, United Kingdom Page Personnel - UK Full time

A market leading company offering responsibility and progression
- Join a talented team to learn and grow within your career

**About Our Client**:
We are a well-established online fashion retailer, committed to offering high-quality clothing and the latest trends. As we continue to grow, we need a dedicated individual to lead our Customer Service team and enhance customer satisfaction.

As the Head of Customer Service, you will manage and support a team of customer service representatives, ensuring prompt and efficient handling of queries and issues. Your key responsibilities will include:

- Leading, training, and mentoring the Customer Service team.
- Implementing strategies to improve customer satisfaction and loyalty.
- Monitoring customer service metrics for continuous improvement.
- Handling escalated inquiries and resolving complex issues.
- Collaborating with other departments for a seamless customer experience.

**The Successful Applicant**:

- Proven experience in a senior customer service role e.g. Head of Customer Service
- Experience within Shopify, Zendesk, E-commerce/Retail Background
- Strong leadership and communication skills.
- Customer-focused with dedication to exceptional service.
- Familiarity with online retail environments.
- Flexibility for one day onsite in Manchester.

**What's on Offer**:
Annual salary of £32,000

Flexbile working - 1 Day on-site per week 5 Day working week over 7 Day rota

Exciting opportunity in the fashion industry.
- Contact
- Joshua Mekkaoui
- Quote job ref
- JN-072023-6135665
- Phone number
- +44 161 829 0485



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