Head of Customer Transformation

3 weeks ago

Manchester, United Kingdom Digital Waffle Full time

**Head of Customer Transformation**:
**Job details**:

- Posted 10 November 2023
- Salary £100000 - £110000 per annum
- LocationManchester
- Job type Permanent
- Discipline Infrastructure
- ReferenceZJ-57-3
- Contact NameZak Jones

**Job description**:
**Job Title**:Head of Customer Transformation/Migration
**Location**:Manchester, UK (90% remote)
**Salary**:£100,000 per annum + 10% bonus

** A general head of customer experience will not be suitable for this role, please see key responsibilities and experience **

Are you a dynamic leader with a passion for customer experience, transformational change, and the drive to lead a migration project? If so, we want you to join our team as the Head of Customer Experience in Nottingham.

**About Us**:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Head of Customer Experience to lead our migration project, oversee upgrades, and drive meaningful change.
Key Responsibilities:

- ** Lead and manage the transformation and migration project whereby you will migrate 10s of thousands of customers onto a new PaaS, ensuring a seamless transition for our customers.**:

- Oversee upgrades to products and services to enhance the customer experience.
- Develop and implement a comprehensive customer experience strategy.
- Lead and mentor a team of dedicated professionals.
- Drive a culture of customer-centricity throughout the organization.
- Collaborate with cross-functional teams to identify and implement transformational changes.

Expereince:

- ** Experience in migrating customers from various platforms to new PaaS.**:

- ** Experience with migrating customers in a B2B environment.**:

- ** Come from a SaaS or Tech background.**:

- Proven experience in a leadership role within customer experience or a related field.
- Strong track record of successfully leading migration projects and delivering transformational change.
- Excellent communication and interpersonal skills.
- Strategic thinker with the ability to develop and execute customer experience strategies.
- Experience working in a fast-paced, dynamic environment.
- Bachelor's degree in business, marketing, or a related field (MBA preferred).

**Benefits**:

- Competitive salary of £100,000 per annum.
- 10% annual bonus.
- Opportunity to make a significant impact on our customer experience.
- Professional development and growth opportunities.
- Collaborative and inclusive work environment.
- Employee wellness programs.

If you are a visionary leader with a passion for enhancing the customer experience and are ready to take on the challenge of leading our migration project and driving transformational change, we encourage you to apply.

**How to Apply**:

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