Pcn Care Co-ordinator

21 hours ago


Haverhill, United Kingdom Primary Care Careers Full time

**About the Role**:
Haverhill Primary Care Network (PCN) is seeking a Care Co-ordinator to enhance patient services and improve our local patient health. The Care Co-ordinator will be based at Haverhill Family Practice

There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support). The role will contribute to the improving quality of care of our patients.

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Co-ordinator’s role will support the clinical director and PCN Manager in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care.

The Care Co-ordinator responsibilities include but are not limited to the following:

- Demonstrates understanding of the implications of national priorities for the team and/or service.
- Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for change where improvements can be made.
- Follows professional and organisational policies
- To work with the GPs, PCN Manager and other primary care professionals within the PCN to identify and manage a caseload of patients
- To workclosely and in partnership with the Social Prescribing Link Worker.
- To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice
- To support the Clinical Director and PCN Manager in the delivery of the DES specifications
- To help people to manage their needs through answering queries, making, and managing appointments
- To provide coordination and navigation with the aid of digital tools for people and their carers across health and care servicesTo support the coordination and delivery of MDTs within the PCN
- Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.
- Collaborates with other members of the MDT, patients and their carers when managing and coordinating care.
- Uses healthcare technologies to optimise service delivery, patients’ access, and continuity of care

Please see full job specification attached:
If you are a skilled Care Co-ordinator with excellent person-centered planning experience, with local knowledge of key support and advice and support to our patient population, then we'd love to hear from you.

You will need to have the following skills / qualifications:

- You will have experience of working within healthcare or the voluntary / community sector, supporting vulnerable groups;
- Ideally you will have a Diploma Level 2 in Health and Social Care or equivalent qualification;
- You will have strong listening and communication skills;
- You will be familiar on local resources and services and how to access them;
- You will be motivated by helping people, with care and empathy;
- In delivering person-centered support in a non-judgmental way;
- Experience of completing holistic person centered care planning assessments

**About Us**:
We are a GP surgery located in the market town of Haverhill Suffolk with a practice size of 16,800.

Our clinical team is made up GP Partners, ECPs, nurse practitioners, practice nurses, HCAs and clinical pharmacists. In addition, we provide clinics with the mental health team, first contact practitioners and specialist diabetic nurse.

Our CQC rating is Good.

**Disclosure and Barring Service Check



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