Support Officer

2 weeks ago

Oxford, United Kingdom A2Dominion Housing Group Ltd. Full time

**Support Officer (Young People & Young Parents)**

**Based at 6 Collins St, Oxford, OX4 1XS but covering schemes in Oxford City, Didcot and Witney so driving is an essential requirement.**

**£22,286.00 - 26,978.00 per year for 35 hours, equivalent to £12.24 to £14.82 per hour - plus on-call allowance.**

**Full-time, permanent - although part time hours will be considered**
- Are you looking for a rewarding job that helps people to live safe, happy and independent lives?_

Working at our young parent schemes in Oxfordshire, you will work as part of a team providing housing and support to young people and young parents aged 16-24 years old. Primarily you will promote independence, freedom and choice as a keyworker to residents, working with them to achieve their goals as they work towards independent living. This will also involve ensuring residents are safe and able to manage risks as necessary, which often you’ll need to do with the help of partner agencies. You will be responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues.

You will be required to take part in an on-call rota for out of hours emergencies at the schemes, for which an additional payment is made.

At A2Dominion Care & Support we are transforming our services to being person-centred within a psychologically informed environment. If you’re not sure what this means - don’t worry as you’ll receive full training as part of your induction.

**Who are we looking for?**

You won’t necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable.

For example, you may:

- Have experience of working in a customer-facing role, and a passion for customer service.
- Have the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges.
- Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
- Have the skills to identify and manage risk.
- Have an awareness of safeguarding measures and processes.
- Have excellent communication skills.
- Have exceptional administration and IT skills - especially Windows, Microsoft Office (Outlook, Word and Excel).
- You must have a full driving licence, together with a car available and insured for business purposes. Where you need to use this for business travel, mileage reimbursed at 45p per mile.
- You should be able and willing to work flexibly across similar Care & Support services within a reasonable distance from your main base (transport costs reimbursed) in support of colleagues elsewhere - remember, this works both ways

By now, you’re probably asking what’s in it for you? Here is just a selection of the key benefits.
- ** Career development** opportunities at your pace - including annual appraisals, access to professional qualifications and memberships, and mentoring programmes.
- **Competitive pay** benchmarked above many comparable organisations, reviewed annually, with annual pay awards in line with organisational and individual performance.
- ** Flexible working** to support a work-life balance, including 25 days annual leave (rising to 28 after 3 years’ service), in addition to bank holidays.
- ** Additional leave days** over Christmas and New Year - usually up to three days - which doesn't come from your annual leave entitlement.
- ** Flexible benefits allowance** to spend on health and lifestyle - £300 per year. This can include childcare vouchers and cycling equipment which you can then pay for through monthly salary deductions.
- ** Transport costs** reimbursed at £0.45p per mile
- **£500 bonus** when you refer a friend to work for us
- ** Pension** scheme (with employer contributions of up to 8%.)
- ** £100 awards** through Above & Beyond the Call of Duty Awards.
- ** Employee Assistance** Programme
- ** Healthcare benefits** - eyes test and flu vouchers

Keep in mind that if you work less than 35 hours per week, then these benefits will be proportionate to your working hours, and for some benefits, conditions apply.

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