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Tenancy Support Officer

4 months ago

Oxford, Oxfordshire, United Kingdom Eden Brown Full time

Are you in search of a temporary yet fulfilling role? Look no further We're thrilled to offer an exciting position for our client based in Oxford who are looking to appoint a Tenancy Support Officer for the 3 months ongoing, at the rate of 18.05 per hour umbrella

Job responsibilities

  • To provide specialist support to the Tenancy Management team by providing an initial telephone response service to tenants, leaseholders, external agencies and officers relating to tenancy management queries
  • To be responsible for the inspection and letting of all organisations garages and administration of the Housing parking permits
  • To provide an excellent customer service telephone response to tenants, leaseholders, external agencies and officers relating to tenancy management queries
  • To be responsible for the co-ordination of the paperwork produced by the Tenancy Management Officer
  • To be responsible for the inputting of data collected on to the Northgate
  • To manage the workload for the Tenancy Management Officers including liaising with tenants and booking appointments for visits, including Tenancy Updates, welcome visits and mutual exchange
  • To produce associated paperwork for Tenancy Management Officer visits
  • To scan and index paperwork to the tenancy management digital files
  • To carry out tasks associated with Lagan (CRM) service requests including booking appointments, provision of forms and literature and responding to information requests
  • To answer general enquiries to the Tenancy Management team email address or redirect cases to officers as appropriate

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.