Front of House Team Leader

3 weeks ago

Stevenage, United Kingdom 360 Play Stevenage Full time

360 Play is one of the leading names in family entertainment centres and we are looking for multi-talented leisure professionals with a passion for our industry to join our dynamic team. From our launch in 2009, we have received hundreds of thousands of guests every year, showing great solid growth. The company strives to always exceed customer expectations and wow the users to keep them coming back.

**Key Responsibilities**:

- Ensures that all customers have a positive experience at 360 Play
- Dealing with any queries and complaints and referring them to the Duty Manager as appropriate
- Manage a team of front of house staff including scheduling, training, and general supervision
- Maintaining a welcoming and friendly atmosphere and build relationships with guests.
- Oversee the efficient entry of guests
- Promote and drive sales of annual pass products
- Help organise events
- Work alongside and support the group marketing manager to coordinate and facilitate local marketing and networking
- Helping oversee that all opening and closing duties of the centre are completed correctly and that cleanliness and maintenance are maintained to the levels expected.
- Performance management of the team.
- Setting incentives and updating the team on their performance
- Overseeing the parties and making sure they are at the company standards and that all guests leave with a “smile” on their face.
- Thrive on being part of a committed team who take pride in their work, and who support and communicate with one another

We currently have sites in Milton Keynes, Stevenage, Leicester, Basildon, Redditch, Farnborough and Rushden Lakes.

**Now is a fantastic time to join a growing company.**
As a team leader, you will be the primary support to the general manager and will offer support for the day to day supervision of operations whilst being a real visual presence around the centre. You will be responsible for maintaining standards and you’ll have a real passion for providing an unforgettable experience for our customers

**Other skills that will need to be demonstrated include**:

- A strong sense of personal responsibility and a can-do attitude.
- Willing to ‘roll up your sleeves’ and lead by example.
- Able to work well in multi-discipline business.
- Good level of computer literacy
- Ability to work under pressure
- Good training and coaching skills
- Excellent attention to detail
- A high standard of personal presentation
- Confident and professional approach
- Exceptional organisation skills.
- Flexible and versatile working - evening and weekend working will be required.
- Good interpersonal skills and the ability to build strong mutually supportive relationships.

360 Play is a great place to develop your career in the leisure industry; you will be joining the company at a really exciting time. In return, we offer fantastic training and great opportunities along with a competitive salary but more importantly the chance to grow and develop your career and to be part of something really special. If you are interested in the position please send your CV and covering letter.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£20,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- STEVENAGE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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