Senior Data Consultant

3 weeks ago

Northampton, United Kingdom Nationwide Building Society Full time

**Contract Type**: Permanent
- **Ref**: R00AOR03707
- **Closing Date**:02 April 2024

We are looking for a Senior Data Consultant to join the Collections & Recoveries - Management Information Team on a permanent basis.

Collections is a highly regulated function within Nationwide’s business that services customers in situations ranging from minor financial setbacks to severe hardship. We help customers find debt repayment solutions or provide them the needed breathing space to get back on their feet.

As a senior consultant you will have responsibility for data solutions to load, prepare and publish data that supports the departments operational and portfolio reporting, while ensuring the data is complete, accurate and timely.

Leading a team of Senior MI Analysts, you will deliver at pace using an Agile approach and will be responsible for overseeing reporting development, achieving delivery milestones, and communicating progress to stakeholders.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

This role requires you to travel into one of our offices 2 days a week to either Northampton, London or Scotland.

**What you’ll be doing**:
The Management Information team supports the wider Support business area, which includes Specialist Customer Support and Collections & Recoveries, with regular operational, critical, and regulatory reporting, business intelligence (BI), and ad-hoc data analysis.

The Senior Data Consultant is the team’s authority on reporting delivery, automation, and BI exploitation. They stay informed of current trends from across the society and externally, looking to optimise the development and dissemination of timely reporting in the department.

Technology is always evolving, and you will be responsible for making sure that the team maintains levels of competence and acquire any new technical skills required for reporting and visualisation tools utilised to fulfil their roles. Where reporting is regulatory or critical in nature you will ensure that individual carrying out has the relevant expertise, and that sufficient controls are in place to ensure accuracy, consistency, and completeness.
- Liaise with technical and non-technical stakeholders to ensure that deliveries meet their needs.
- Line manage and coach a team of Senior MI Analysts
- Organise and carry out sprint planning, scrums and retrospectives and find iterative improvements
- Act as a conduit for Society project demand and requirements
- Oversee the end-to-end analysis process, from data collection and cleaning to analysis and visualisation
- Implement best practices for data governance, ensuring data accuracy, consistency, and security
- Drive forward data-driven solutions to address business challenges
- Ensure compliance with data privacy regulations and company policies
- Identify skill gaps in the team and work with the analysts to agree personal development goals
- Work with the Data Engineer on the team on database and data integration design activity
- Support the growth of the Advanced Analytics capability on the team working closely with peers to realise long term strategic objectives.

**About you**:
As a minimum you’ll have:

- Strong communication and leadership skills and experience of influencing projects and engaging up to senior manager level
- Line management experience
- Knowledge and experience in Agile project management methodology
- Reporting and BI skills in tools such as SAS, Power BI and SQL server
- A grounding in scheduling and automation technology
- A background in a technical area such as code development, testing, deployment, automation or ETL
- An understanding of data governance principles and their implementation
- Data management experience, including the maintenance of metadata and relevant documentation

It would be beneficial to have:

- Experience in an arrears management business
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary

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