Sales Support Consultant

7 months ago


Canterbury, United Kingdom Lipscomb Cars Ltd Full time

**Location**: Lipscomb Canterbury
- **Salary**: £27,000 per annum + bonus scheme + benefits
- **Contract**: Permanent
- **Hours**: Full Time 8.30am - 5.30pm Monday - Friday, with a day off in the week. Saturday 8.30am to 5.30pm.

Lipscomb Cars hold the Fiat, Abarth, Alfa Romeo, Jeep and Fiat Professional Van franchises with dealerships in Canterbury and Maidstone. FCA are planning further growth with exciting Plug-in-hybrid and fully electric models joining the lineup. We have developed a strong relationship with our manufacturer partners and empower all our staff to take control of their work and at the same time show respect for their colleagues working together to make the difference.

A position has arisen for a Sales Support Consultant to work as part of a busy team committed to supplying a high level of personal service to our customers. As a member of the FCA sales team you will receive excellent manufacturer training and development as part of our ongoing staff development program.

The successful applicant will be tasked to increase the efficiency and ability of the sales team within the dealership by supplying an expert resource that enhances the buying and ownership experience through, offering exceptional vehicle product knowledge and delivering bespoke new and used car presentations and handovers.

You must have the ability to meet and exceed customer expectations, build and maintain successful relationships with customers and focus on the achievement of long-term customer loyalty.

**Duties will include**:

- Provide customers with specific and relevant information about new and used cars and accessories. - Planning, managing and delivering customer handovers for new and used cars.
- Maintain digital display of new / used cars images and videos as per set guidelines which feed Lipscomb website and all other third-party sites. A minimum image and video ratio must always be achieved as per set parameters. Full vehicle descriptions and pricing to be correct and updated as needed.
- Planning, managing and execution of product presentations to customers.
- Support the planning, managing and delivery of test drives alongside the sales team.
- Manage retailer point of sale materials for the product range within the dealership.

**Skills and experience required**:
**Essential**
- Full Clean Driving License
- Excellent customer service skills.
- Strong product presentation skills.
- Confident and effective communication skills
- Ability to understand customer needs and motivations.
- Strong organisational and prioritisation skills

In return we offer excellent career opportunities, manufacturer, and in-house training, 20 day’s holiday rising to 25 days long service, company contributory pension scheme, life insurance cover, staff and family discount schemes.

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: FCA Sales Support


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