Booking Clerk/receptionist

2 weeks ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Booking Clerk/Typist
- Patient Access Centre

18.0 hours per week

An opportunity has arisen to join the Trust’s outpatient appointments team working Tuesday, Wednesday & Friday 8:30am to 2:30pm with the Patient Access Centres Physio Booking team.

The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.

Handling inbound calls

Booking, cancelling and rearranging Outpatient appointments

Making outbound calls

Maintaining a high standard of customer service

Use of hospital systems to effectively support the management of the patient journey

Managing clinic capacity

Managing pending lists and wait times

Processing new referrals from external and internal sources

Managing spreadsheets

Liaising with colleagues at all levels to ensure the patient journey is smooth

To work in accordance with the Trust policies at all times

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.

The teams are compromised of booking clerks and receptionists, with each team having between 6-16 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification


  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust’s centralised outpatient appointments team, working 22.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust’s centralised outpatient appointments team, working 37.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust’s centralised outpatient appointments team, working 22.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust’s centralised outpatient appointments team, working22.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    1 day ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust’s centralised outpatient appointments team, working 37.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust’s centralised outpatient appointments team, working 37.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    To provide efficient administration in all aspects of patient appointment booking with strict adherence and compliance to the Trust’s Patient Access Policy. To ensure that patients are treated with courtesy, dignity and respect. - Ensure the outpatient booking and reception process is managed in line with the Standard Operating Procedures in accordance...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen to join the Trust’s centralised outpatient appointments team, working 12 hours a week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their appointments and provide key...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen to join the Trust’s centralised outpatient appointments team, working 37.5 hours a week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their appointments and provide key...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a Band 2 Gynaecology Booking Clerk/Receptionist to join the Womens Health Unit. We are looking for an enthusiastic team player who is able to work well in a well respected multi-disciplinary team and alone when necessary. Health Careers | **Gynaecology Clerk**: Answering telephone, making appointments, preparing clinics,...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 22.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working22.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    4 days ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Job summary Booking Clerk/Typist- Patient Access Centre hours per week An opportunity has arisen to join the Trust's outpatient appointments team working Tuesday, Wednesday & Friday 8:30am to 2:30pm with the Patient Access Centres Physio Booking team. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges,...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 22.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...

  • Booking Clerk

    2 months ago


    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Job summary To provide efficient administration in all aspects of patient appointment booking with strict adherence and compliance to the Trust's Patient Access Policy. To ensure that patients are treated with courtesy, dignity and respect. Ensure the outpatient booking and reception process is managed in line with the Standard Operating Procedures...


  • Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has arisen to join the Trust's centralised outpatient appointments team, working 37.5 hours a week. The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients. Our booking team liaise with patients to book their appointments and provide key...


  • Torquay, United Kingdom Ramsay Health Care Full time

    Job Description Administrator/ Bookings Clerk Location: Mount Stuart Hospital, Torquay Hours: 34 hours per week, Full-time **Salary**: Depending on experience + Benefits Summary: Mount Stuart Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital opened in 1984 and is one of Devon's...