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Booking Clerk/typist

3 months ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

An opportunity has arisen to join the Trust’s centralised outpatient appointments team, working 37.5 hours a week.

The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

Our booking team liaise with patients to book their appointments and provide key information to enable them to attend.
- Handling inbound calls for Physiotherapy and Women's Health
- Booking, cancelling and rearranging Outpatient appointments
- Making outbound calls
- Typing clinic letters & secretarial duties for the Women's health service
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.

The department handles approximately 200,000 calls a year and books approximately 400,000 appointments a year.

The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification