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Call Handler- Full Time

4 months ago

Southampton, United Kingdom Living Well Partnership Full time

Don’t think “Doctors Surgery”think “Super-Partnership”

**Hours**:
Full Time 37.5 hours per week, Monday - Friday between hours off 08.00 - 18.30

**Salary**:£10.90 per hour with further increase upon achieving role competencies

**What we can offer you**
- 5 weeks holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Wellbeing initiatives
- Cycle to work scheme
- Monthly employee award
- Investment in developing your skills and progression opportunities, across the Partnership

**In collaboration with The Princes’ Trust we’re supporting 16-30 year olds get a job in healthcare. The Princes’ Trust are offering the following things to support you on your journey**:

- **Free health and social care courses to give you the skills, confidence, and CV to get a job in the NHS or social care sector**:

- **1:1 mentoring support to help with goal setting, skill development and confidence building**:

- **Financial support up to £500 to help you cover the costs of your first month (travel, equipment, clothing, DBS checks etc.)**:

- **Read more here > Health & Social Care (princes-trust.org.uk)**

**Living Well Partnership** is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams a Patient Administration team, a Front Desk Administration team and our dedicated Call Handling Team.

The Call Handling Team are an essential form of contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well knowing how important they are.

**What we're looking for**

As a Call Handler you’ll be joining a busy, fast-paced team answering calls to our 40,000+ patients. You will be the facilitator and administrator of appointment booking, maintaining accurate patient records, and actioning daily tasks on our clinical systems; but most of all you’ll be the first person to make our patients’ experience a great one.

**Job Types**: Full-time, Permanent

**Salary**: £10.90-£11.10 per hour

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person