HR Customer Service Team Leader

3 weeks ago

Borough of Trafford, United Kingdom Trafford Council Full time

Location - Trafford Town Hall

Grade - Band 8

Salary - £36,298 to £38,296 per annum

Full Time Permanent 36.25 Hours

Closing Date - Sunday 3 September 2023 at 23.59

This is a hybrid role with a mix of home and office-based working at Trafford Town Hall in Stretford.

Our HR and Payroll Customer Service Team responds to approximately 4,500 inbound calls and enquiries every month, from a diverse customer group of police officers, council and police staff, teachers and leisure employees.

You will be responsible for mentoring and managing a small team who deliver this vital service to managers and employees. Because the team also provide proactive HR advice and guidance to managers, you will be qualified to Level 5 CIPD with a minimum of 2 years previous line management experience in a similar environment.
- Strong people management skills with experience of managing, coaching, and engaging a team of 7+ people to help them succeed and be happy at work
- An excellent communicator who can drive a high performing culture and build strong stakeholder relationships
- Previous line manager experience, preferably in a HR/payroll helpdesk environment
- A passion for service improvement and exceptional customer focus
- Ability to make pragmatic decisions (based upon existing policies, procedures and regulations) in a live operational environment
- Able to produce and interpret data, to improve performance and inform decision making
- Strong digital skills, with an interest in using ICT to help us work smarter

Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.

***
**A requirement of the vetting process is a minimum of 3 years residency in the UK.**

For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on 07580 697942.

**About the benefits**

**About the company**

Greater Manchester Shared Services provides payroll and human resource support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers, running over 18 payrolls per month which are tailored to meet the needs of our customers. Our aim is to provide first class payroll, pension, and transactional HR services to your workforce.

Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.

Our services are delivered by a workforce which is second to none; well qualified individuals with a passion for customer service and outstanding technical knowledge.

The core values which are embedded within our service delivery model are:

- Innovation; Leading the way
- Integrity; doing the right thing
- Individual; everything starts with you
- Integrated; together we will

Greater Manchester Shared Services needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

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