2nd Line Support Engineer

2 weeks ago


High Wycombe, United Kingdom In Technology Group Limited Full time

**Position -**2nd Line IT Engineer
**Salary & Benefits -**£25,000-35,000 + Certifications
**Location**: High Wycombe

One of the area's highest rated IT service providers is looking to bolster its team with a 2nd Line Engineer, who has the potential to progress quickly, aided by an excellent training programme and paid-for certifications

**Role Overview**

You will be responsible for providing first class IT support to clients in various high-end sectors, such as financial & investment management, oil & gas, and other professional services.

There is an exceptional opportunity to gain hands-on experience with technologies such as Azure, the Office 365 stack, PowerShell, virtual servers, backup solutions, networking, and many more.

**Responsibilities**
- Create and manage user profiles in Office 365 and Azure
- Provide mainly 2nd line support, but also including some 1st and basic 3rd line support
- Provide technical guidance & expertise relating to Microsoft Cloud components such as Exchange Online, OneDrive for Business, SharePoint, and Azure
- Utilise PowerShell to run commands, and learn how to create scripts to ensure you can begin automating tasks
- Aid the projects team with a range of projects, with a specific focus on on-prem to cloud migrations
- Managing mobile devices through the Intune portal (Microsoft Endpoint Manager)
- Administer & manage virtual servers within Azure, enabling you to gain exposure to Azure Virtual Desktop
- Manage storage accounts within the Azure environment
- Basic troubleshooting of networking equipment, such as routers, switches, VPNs, and firewalls

**Essential Tech Skills & Experience**
- Excellent customer-facing skills
- Active Directory / Group Policy
- Windows Server & OS
- Office 365 (Exchange Online)
- O365 Stack: Intune, SharePoint, OneDrive
- Azure
- VMware or Hyper V
- Networking - DNS, DHCP, TCP-IP
- Routers, switches, VPNs

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.


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