Customer Service Coordinator

2 weeks ago

Borehamwood, United Kingdom UK Power Networks Full time

78755 - Customer Service Coordinator

This Customer Service Coordinator will report to the Highways Assets Team Manager and will work within Network Operations based in our Borehamwood - Hybrid working office. You will be a permanent employee.

You will attract a salary of £29,647 per annum and a bonus of 3%.

This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

**Close Date**: 5 th April 2024.

We also provide the following additional benefits

Annual Leave

Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme

**Tax efficient benefits**: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On - scheme providing discount on hundreds of retailers products.

Discounted access to sports and social clubs

Employee Assistance Programme.

**Job Purpose**:
To provide a focal contact for Highway Assets customers who operate across the UK Power Networks footprint. The portfolio of work will include metered and unmetered connections, therefore providing one contact and single ownership of specific customers, such as such as Local Authorities, street lighting and street furniture agents, for all of their highway connection needs. You will provide quotations, receiving orders, raising MPAN numbers and co-ordinating the execution of the work programming.

**Principal Accountabilities**:
Undertake any range of projects designed to support the business efficiency of the Highway Assets Department. This may include financial, business process, regulatory or compliance activities

Receive and process the customer's initial enquiry

Raise, issue and manage customer's quotations

Raise work packs that are fit for purpose and include utility drawings

Raise and provide our customer with MPAN numbers

Schedule and monitor all works into weekly programmes

Manage regulatory compliance of existing Guaranteed Standards of Performance including operating or controlling the GRT reporting tool

Liaise with both operatives and contractors on any site issues

Report and have constant customer communication

Finalise payment to contractors

Invoice customers for work that is carried out

Manage project cost control activities using SAP ECC and SAP CRM, liaising with Finance and other departments and customers.

Prepare Customer Reports

Business close work

**Qualifications**:
Knowledge of SAP, or similar financial system and ability to produce and analyse reports

Both verbally and in writing and the ability to engage and present complex information to our senior managers

Manage and reprioritise workload

Deep understanding of regulatory requirements

Good PC skills including comprehensive knowledge in use of Microsoft Office and Excel

Experience being able to provide excellent customer service in dealing with both internal and external customers

Experience working as a member of a team and

Experience seeing through a problem

**Nature and Scope**:
The Highway Assets team deal with the management of both metered and unmetered connections end to end process. It manages all DNO street furniture connections on the highway. The Highway Assets team following EGS and Licence Conditions and the team forms part of the Highway Services and Disconnections department.

The team covers all of the daily responsibilities involved in running an efficient Highways Assets business including the active procurement of all customers' needs and accurate processing through our SAP computer system.

The Highway Assets team is managed by the Highway Assets Manager who reports directly to the Head of Highway Services & Disconnections, Connection Services and GE & Smart Metering. The Highway Services Coordinator will report directly to the Highway Assets Manager

**Important Competencies**:
Define and align with the companies vision

A practical, hands-on, value adding individual

That establish relationships

A team player and develop, enthusiastic about sharing knowledge and enjoys working with others

**Desired Competencies**:
**Financial awareness including**:
Meet monthly budgets

Strategic Saving

Invoicing

Debt Management

Use Microsoft Excel to a good standard

Health & Safety Responsibilities

If in doubt ask

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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