1st Line Support Engineer
5 days ago
**1st Line Support Engineer - Aldershot - 25k-30k per annum**
Our client is a growing IT support and software provider that works with an array of clients across the South East. They currently seek a 1st Line Support Engineer to join their small team based in Aldershot. The 1st Line Support Engineer will be responsiblefor providing high levels of customer service and delivering good technical support where required.
**Key Skills**:
- Active Directory (Permissions, Passwords and Account Management).
- Windows Server administration (2012 through to 2016).
- Office 365.
- Windows operating systems (7 through to 10).
- DNS/DHCP.
- Antivirus support.
- Excellent Customer Service.
**Responsibilities**:
- Provide 1st line support through taking calls and handling incidents/service requests.
- Provide customers with regular updates and progress reports.
- Ensure proper recording, documentation and closure of tickets.
- Communicating to the wider team issues and problems that need resolution.
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