Customer Ambassador Co1/2

7 months ago

New Milton, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.

**Your main responsibilities will be**:

- Often the first port of call for our customers, whether that be for information, or to buy a ticket, your job is to make sure the customer has everything they need to travel confidently by train.
- You will be approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- This role will involve using several types of technology as well as performing routine maintenance to ticket vending machines.
- As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.
- To help you deliver great customer service we will give you the tools for the job. These will range from the smart technology you will need to offer the best possible up to the minute information about our services to the outstanding training programme that will give you the knowledge to provide customers with the correct ticket for their journey

**As a minimum, you will need to be**:

- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing - nothing is too much trouble.

Applicants who require a visa must have **6 months** remaining at the time of their appointment. Training is full time and you must be able to commit to this.

**Working pattern**:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week over 5 days, including early, late and weekend shifts.

Monday - Friday 06:00 to 13:24 hrs.

Alternate Wednesday / Saturday as a Rest Day.

Sunday working - 2 out of every 4 Sundays required to work.

**The Reward**:
Training: £24,440 pro rata plus £474 regional allowance pro rata per annum.
Fully trained: £26,102 pro rata plus £474 regional allowance pro rata per annum.

**There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £32,000 per annum plus regional allowance.**

As well as a competitive salary, we offer a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Experience Ambassador

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom TTEC Full time

    We are seeking a talented Customer Experience Ambassador to join our team in Milton Keynes, UK. As a representative of Volkswagen Group, you will be responsible for delivering exceptional customer experiences while working in a dynamic and inclusive environment.About the RoleThis is an exciting opportunity for someone who is passionate about helping others...

  • Brand Ambassador

    7 months ago

    Milton Keynes, United Kingdom coty Full time

    BRAND AMBASSADOR - FRAGRANCE (MULTI-BRAND) MILTON KEYNES, BOOTS 2 DAYS A WEEK (15 HOURS OVER THE WEEK INCLUDING EVENING AND WEEKENDS) COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to...

  • Customer Service Ambassador

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Arnold Clark Group Full time

    Azure your career as a Customer Service Executive with Arnold Clark Group! We're seeking a talented individual to join our team and deliver an exceptional customer experience at our Click & Collect branch.As a Customer Service Ambassador, you'll be responsible for creating a memorable experience for customers, handling documentation, and providing...

  • Customer Experience Ambassadors

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Cineworld Cinemas Ltd Full time

    Are you looking for a career in the film industry? As a Customer Experience Ambassador at Cineworld Cinemas Ltd, you will be responsible for ensuring every customer has an exceptional cinema experience. You will be the face of our company, meeting and greeting customers, and providing superior service in various offer areas. This role involves selling...

  • Sales Ambassador

    2 weeks ago

    New Prestwick, United Kingdom Arnold Clark. Full time

    Job DescriptionWe're looking for an ambitious and confident Sales Ambassador to join our team at our Ayr Used Car branch. As a Sales Ambassador, you will be responsible for helping customers find the right car based on their needs and building strong relationships with them throughout the sales process.Main Responsibilities* Helping customers find the...

  • Sales Ambassador

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom FOOT LOCKER Full time

    Job Title: Sales AmbassadorAre you passionate about athletic sneakers and apparel? Do you have excellent communication skills and a passion for delivering exceptional customer service? As a Sales Ambassador at Foot Locker, you will be the face of our brand, providing customers with an elevated shopping experience. About the Role:As a Sales Ambassador, you...

  • Customer Service Ambassador

    3 weeks ago

    New Milton, Hampshire, United Kingdom Chewton Glen Hotel & Spa Full time

    Casual Team MemberWe are seeking enthusiastic team members to join us at Chewton Glen, a renowned five red star resort. This is an ideal opportunity for those looking for flexible work throughout the year.About the Role:Provide exceptional customer service and hospitality in a professional, discrete, and efficient manner.Show willingness to learn and adapt...

  • Store Ambassador

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Cineworld Cinemas Ltd Full time

    Job Description: The Cineworld Cinemas Ltd in Milton Keynes is seeking a skilled Barista to join their team. As a Store Ambassador, you will be responsible for delivering exceptional customer experiences. Key skills include providing legendary customer service, maintaining store cleanliness, and ensuring customer safety.Key Responsibilities:Embrace the...

  • Cineworld Ambassadors

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Cineworld Cinemas Ltd Full time

    Cineworld Cinemas Ltd is looking for dedicated and passionate individuals to join our team as Cineworld Ambassadors. As an ambassador, you will be responsible for providing exceptional customer service and ensuring every customer has an enjoyable cinema experience.Cash HandlingFood Handling and Stock ReplenishmentCleaningHeavy LiftingCompliance with Health...

  • Brand Ambassador

    7 months ago

    Milton Keynes, United Kingdom ghd hair Full time

    Job Advert **Location: John Lewis Milton Keynes** **Contracted Weekly Hours: 40 hours** **About Us** Iconic British brand ghd leads the global market in high-end professional hair styling tools, acclaimed as the UK's top recommended styling brand. Embraced by stylists, consumers, and media alike, ghd merges science, innovation, and luxury to craft...

  • Automotive Brand Ambassador and Customer Experience Specialist

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom TeleTech Holdings, Inc. Full time

    Job SummaryWe are seeking an experienced Automotive Brand Ambassador and Customer Experience Specialist to join our team in Milton Keynes, United Kingdom. In this role, you will be responsible for creating and delivering exceptional customer experiences for our partner Volkswagen Group.About the RoleThis is a unique opportunity to work with a global company...

  • Outstanding Experience Ambassador

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Arnold Clark Group Full time

    Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we're seeking an Outstanding Experience Ambassador to join our team at Arnold Clark Group's Milton Keynes Click & Collect branch.This exciting opportunity comes...

  • Retail Sales Ambassador

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Lids Inc Full time

    Become a part of our dynamic team at Lids Inc, where passion meets customer service. As a Retail Sales Ambassador, you will be responsible for achieving revenue growth through excellent customer service and sales techniques.Key responsibilities include:Maintaining a clean and organized store environment, adhering to company guidelines and visual...

  • Luxury Brand Ambassador

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom SHISEIDO Full time

    About Luxury Brand Ambassadors:We are seeking passionate and dedicated Luxury Brand Ambassadors to join our team. As a Luxury Brand Ambassador, you will be responsible for sharing your passion for luxury fragrances with customers and delighting them with our brand stories.About Shiseido:Shiseido Group is a leading cosmetics company with a rich history of...

  • Seasonal Brand Ambassador

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom The Estée Lauder Companies Inc. Full time

    About the RoleAs a Seasonal Brand Ambassador, you will play a key role in delivering exceptional customer experiences and exceeding expectations while working as part of a dynamic store team.

  • Brand Ambassador Representative

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Abercrombie and Fitch Co. Full time

    **About the Role:**We are seeking a talented Brand Ambassador to join our team at Abercrombie & Fitch Co.! As a Brand Ambassador, you will be responsible for providing exceptional customer service and promoting our brand values.Key Responsibilities:Engage with customers to understand their needs and provide personalized recommendations.Maintain a clean and...

  • Customer Service Ambassador for Badminton England

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom Badminton England Full time

    The National Badminton Centre is seeking a highly motivated and organised individual to join our team as a Customer Service Ambassador. As part of our dynamic team, you'll have the opportunity to promote a positive brand image for Badminton England, provide exceptional customer service, and contribute to the smooth running of daily operations.We're offering...

  • Health and Fitness Ambassador

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    About Our TeamWe are looking for a highly motivated Health and Fitness Ambassador to join our team at CV-Library. As a Health and Fitness Ambassador, you will play a key role in promoting our gym membership services and inspiring others to live a healthier lifestyle.The ideal candidate will have excellent communication skills and the ability to work in a...

  • Service Ambassador

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom OneRetail Full time

    We're looking for a Service Ambassador to join our OneRetail team in creating an exceptional customer experience. As a key member of our coffee shop, you'll be the face of our brand, delivering top-notch service and crafting perfect beverages to delight our customers.**Key Responsibilities:**Prepare expertly crafted drinks and serve high-quality food that...

  • Dining Services Ambassador

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time

    We're looking for a talented Dining Services Ambassador to join our team at Mitchells & Butlers Leisure Retail Limited. As a key member of our hospitality team, you will be the face of our business, providing exceptional service to our guests and ensuring they have an unforgettable experience.As a Dining Services Ambassador, you will work closely with our...