Automotive Brand Ambassador and Customer Experience Specialist

7 days ago


Milton Keynes, Milton Keynes, United Kingdom TeleTech Holdings, Inc. Full time

Job Summary

We are seeking an experienced Automotive Brand Ambassador and Customer Experience Specialist to join our team in Milton Keynes, United Kingdom. In this role, you will be responsible for creating and delivering exceptional customer experiences for our partner Volkswagen Group.

About the Role

This is a unique opportunity to work with a global company that values its employees and provides them with the skills and support needed to succeed. As a member of our team, you will have access to 1000s of free courses to support your career growth, as well as a healthy benefits package based on your position. Our company culture is inclusive and community-minded, where giving back is encouraged.

Your Key Responsibilities

  • Answer incoming communications from customers in a timely and professional manner.
  • Conduct research to provide answers for customers to resolve their issues efficiently.

Requirements

  1. A minimum of 2 years of experience in customer service, preferably in a similar industry.
  2. Comfortable making decisions by assessing situations, researching potential solutions, and making recommendations.
  3. A solution-oriented mindset to ensure happy customers.
  4. Ability to lead by example and work collaboratively with your team to contribute to the overall success of your client program.
  5. Basic computer experience is required.

What We Offer

  1. A supportive environment for your career and professional development.
  2. A base wage starting at £25,882.50 per annum, plus performance bonus opportunities.
  3. A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives.
  4. The opportunity to work with a global team of curious lifelong learners guided by our company values.

Company Overview

TTEC Holdings, Inc. is an award-winning employment experience and company culture. We are proud to be an equal opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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