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Case and Management Support Officer

5 months ago

Shepton Mallet, United Kingdom Colbern Limited Full time

852741-3962-23146 NCD

Case and Management Support Officer
Shepton Mallet
Contract
£11.39 - 12.47 per hour PAYE

Our client is looking for an experienced Case and Management Support Officer.

Office based initially for approx. 2 weeks of training, flexibility to work from home but we would like someone to come into the office 2 days per week. Working along side 4 other case officers supporting the Environmental Health and Licensing Officers.

What will I be doing?
We’re working to improve the lives of the people and businesses in Somerset - and you’ll be a key part of that. Your day-to-day work will involve:

- Working with Somerset Councils own ‘Grime Fighters’ providing support for environmental health and licensing officers.
- To be the first contact for customers with a variety of interesting and challenging problems.
- Problem solving and responding within the statutory requirements and service standards or ensuring response from others.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

- Educated to A-level standard or equivalent experience
- Excellent customer service skills
- To be an excellent IT user familiar with database and reporting systems and able work at speed accurately.
- Flexible, able to cope with a variety of tasks and an ability to prioritise competing demands.
- Knowledge of licensing and environmental health legislation

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. Please see attached job description for further details

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.