Customer Scrutiny Officer

3 weeks ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
**Our customers are at the heart of our organisation - we want to hear the views of all tenants as it makes a big difference to how we improve the services they receive.**

Join us as a Customer Scrutiny Officer where you will drive a range of customer engagement opportunities, identify trends and negotiate realistic improvements to services

In this impactful role, you’ll engage with a diverse range of customers through consultation activities, including focus groups and our My Voice programme, to scrutinise the performance of our services. You’ll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data. Using your excellent communication skills, you will appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.

This is a fantastic opportunity to motivate and inspire our customers by empowering them to engage in meaningful customer scrutiny, that has a real impact on services, policies and decision making. Don’t just take our word for it - take a look at our Meet the Team Blog from Atif, one of our Customer Scrutiny Officers
- You’ll have previous experience of driving service improvements
- You’ll have previous experience of actively engaging and maintaining professional relationships with a diverse range of customers
- You’re a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied work load with competing priorities and deadlines.

As an organisation we work flexibly, so you can expect a balance of working from the office, meeting customers in the community and working from home.

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._



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