Head of Performance Data

3 months ago

London, United Kingdom Zurich Insurance Full time

**Location**:
**We are flexible as long as it’s from one of our UK offices/ Hybrid**

**What’s it all about?**
We have an exciting opportunity for a Head of Performance, Data, and Insights to join our Retail Operations Team. In this role, you will be responsible for using data-led strategies and collaborating with stakeholders to drive improved customer and business outcomes. As the Head of Performance, Data, and Insights, you will work closely with various stakeholders in Retail, including Operations, Propositions & Digital, Underwriting, Sales & Distribution, and MFU heads. By collaborating with these teams, you will develop a data strategy, analyse performance, and provide insights and recommendations that will contribute to the overall growth and success of our Retail MFU.

To excel in this role, you will need to be a natural collaborator, problem solver, and influencer. Your curiosity, growth mindset, and ability to challenge the status quo will enable you to explore opportunities for further growth and optimization across our entire Retail portfolio. By leveraging data trends and understanding synergies, you will identify areas for improvement and scale these enhancements across all our MFUs. This will allow us to consistently improve our ways of working and achieve greater efficiencies.

If you are looking for a dynamic role where no two days are the same, and you are passionate about driving improvements, data-led decision making, and collaborating with stakeholders, then this is the perfect opportunity for you to develop your career as the Head of Performance, Data, and Insights within our Retail Operations Team.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

**How can I contribute and what is expected of me?**
To excel in this role, it is important to possess a comprehensive understanding of our Retail business operations, our customer base, Distribution channels, Underwriting practices, Digital technologies, and Data landscape. This knowledge will enable you to identify opportunities for improvement that impact both our customer outcomes and Profit and Loss.

As a member of our team, you will work closely with each RLT member to lead and implement Data or Change initiatives that enhance our overall performance. In addition to these initiatives, you will also be responsible for creating our Retail Data strategy, collaborating with the DAA Team and our Retail Data squad to prioritise and manage data demands, aligned solutions, and Data capability required to achieve our Retail strategy.

**So, what makes me a good fit for the role?**:

- You will have strong commercial awareness, business acumen & understanding of our Retail landscape, with a growth & challenger mindset to identify opportunities & deliver successful change initiatives that drive improvements in Performance.

**What will I need?**:

- A natural influencer, collaborator, and great Communicator to drive Data led Change that delivers our Retail strategy.
- Experience in leading & executing Change and & / or Data led strategies that improve Customer outcomes and Business performance.
- The ability to drive both strategic & BAU Data priorities working directly with Senior Stakeholders and DAA Team.
- The ability to manage stakeholder’s expectations, building strong working relationships providing challenge and being able persuade and negotiate to achieve desired outcomes.
- Ability to formulate, monitor and track impact of improvement initiatives.

**Who we are**:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

**Our Culture**:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their backgroun

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