Care Coordinator

4 months ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

We are seeking a motivated, innovative individual to join our team as a Care Coordinator on the Macmillan Day Unit at West Suffolk Hospital. You will work within the Macmillan Day Unit undertaking receptionist and administrative support working closely with patients, carers and staff.

Applicants should be able to demonstrate a passion for ensuring high standards of care, be self-motivated, able to command respect from colleagues and enjoy working in a challenging environment.

This is a great opportunity to work in a unit which provides essential treatment to cancer patients.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

The post holder will join the team working within the Macmillan Day Unit providing receptionist and administrative support to the clinical team, using both the hospital electronic record system and the bespoke appointment system. The role involves patient contact both in person and on the telephone, co-ordinating appointments and assisting the nursing team in daily preparations. The post holder will also assist in organisation duties for the Macmillan outpatient department and the Mobile Cancer Care Unit. The post holder would be expected to have a flexible approach to working within the Unit to support and provide cover for annual leave.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see job description for further details.

Communication & Team Working

To provide a professional and polite service to clients and visitors to the Macmillan Day Unit.

To provide an efficient and polite service to clients regarding the booking of Outpatient appointments using agreed systems and practices.

To use the web based appointments system to comprehensively manage client appointments and deal with any changes to bookings via the website.

To deal with all telephone calls in a polite and efficient manner.

To work flexibly in support of the service and to cover sickness and annual leave absences.

To ensure that all tasks are completed wherever possible, prior to the end of shift and that comprehensive handover notes are passed on as required.

To ensure that any problems or urgent work are addressed as a priority on a daily basis, communicating any issues to the Unit Manager and/or senior clinical staff.

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