Reservations Administrator

2 weeks ago


Luton, United Kingdom Luton Hoo Hotel, Golf & Spa Full time

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

**Reservations Administrator**:

- Up to £22,880 Plus service charge

**We treat our people like family and our guests like royalty**

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

We are now looking for a **Reservations Administrator.**

As a Reservations Administrator you will be joining our dynamic and friendly resort reservations team providing our guests with the very best booking experiences. You will be responsible for ensuring all administration processess are carried out, and supporting the booking process at this luxury resort hotel are handled in a timely and professional manner. As Reservations administrator you will be responsible for Processing No-Shows and Late Cancellations and completing the necessary reports, Thorough check of arrivals. Checking for rate codes and rate matching, market codes. You will be fully familiar with all five star facilities across our historic 1,065 acre estate and will be confident in promoting and recommending these to our guests to enhance their experience.

This is a fantastic opportunity for you to progress your customer service skills in a busy and varied five star environment.


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