Aviation Catering Assembly Shift Supervisor

2 weeks ago

Hounslow, United Kingdom AVPlacements Full time

Job Title: Shift Supervisor Reporting Line: Shift Manager Grade: 5

Job Family: Operations Department: Operations Location: LHR

What’s the purpose of role:
To be an active team member, ensuring that all work is complete according to daily work schedule within the Tray Assembly department in the DLC, and that all information received is communicated to the right people in a timely manner and all compliance standards met. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

Who you’ll deal with:
Internal: Shift Managers, Employees, Internal Departments, Business Units, Central Services Team at Manchester, Customer Service team, Support Functions, Operations Manager/ General Manager

External: Airlines, DfT, auditors, contractors, EHO

What you’ll be doing:
To ensure work is completed according to daily work schedule and all costs are within agreed targets

Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Manager.

Managing the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs

Ensuring team members carry out duties in line with work schedule

Ensuring any material or product costs are minimised

To ensure that resources are used efficiently and effectively

Manage and monitor wastage

Ensure deadlines and schedules are met

Ensure standards of external and internal customer service are met.

Dealing with all issues or customer requests in a timely manner, highlighting matters which cannot be resolved to the relevant manager

Proactive communication with internal and external customers, line manager and customer service team regarding operational issues

Adhering to all Legislation, Company Policy and Customer Requirements and ensuring Team members follow agreed procedures

Carrying out Daily Compliance checks and issues communicated appropriately

Ensuring Housekeeping Activities are Undertaken by Team Members

Checking all relevant compliance documentation and reporting any defects/ concerns to the line manager

Carrying out monitoring and highlight issues accordingly

Ensuring Following of Safe Working Practices Are Maintained at all times

Being Familiar with All Fire Procedures within unit as instructed through fire training

Adhering to security regulation and ensuring security Instructions and procedures are followed

Ensuring Food and personal Hygiene Procedures are always followed

Maintaining and Improving upon Housekeeping standards

Carryout duties of Fire Warden

Managing team members daily allocating tasks fairly

Maintaining and improving upon a positive, safe, and productive working environment

Ensure team members follow agreed processes and procedures

Monitor team productivity rates and provide remedial actions where required

Ensuring effective handover with colleagues to ensure issues are dealt with effectively

Ensure training needs are identified and highlighted to the relevant Shift Manager.

Taking Initial Appropriate Action in the Event of Non-Conformance and Communicating Issues and Concerns to The Shift manager

Carrying out Daily/ Weekly Team Briefings ensuring issues raised are communicated to your manager

Providing leadership, coaching, and training to team members

First level of performance management of team members

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

Dimensions:
Number of Personnel: Responsible on shift for up to 30.

Total budget: Responsible for the utilisation of labour and consumption of materials.

Organisation Chart:
What you’ll have:
Computer literate - Microsoft Outlook, Word and Excel

Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management

Evidence of target improvement in previous roles

Good verbal and written communication skills

Experience of a fast moving and changing shop floor environment such as manufacturing, logistics, or FMCG

Evidence of problem solving in previous roles.

An understanding of cost and control management

Must be able to lead and manage a team

Ability to plan, organise and delegate

Attention to detail and accuracy

Communication Skills - must be able to communicate at all levels

An understanding of health and safety regulations in relation to operations

An understanding of Food Hygiene in relation to operations

Understanding of Operational Management Systems

Must be methodical, and logical in their approach to work What you’ll show:
Developing processes

Articulating Information

Meeting Tim

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