Senior Pensions Administrator

5 months ago

Birmingham, United Kingdom Isio Group Full time

We’re growing and we want you to be part of our journey.
- Senior Pensions Administrator

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.
- Our Pensions Administration Team
- We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.
- What’s the role?
- Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and technically competent Senior Pensions Administrator to join our team.
- You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.
- Key responsibilities
- Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
- Process member events within deadlines ensuring compliance with Isio’s standards as well as scheme rules and legislation.
- Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
- Communicating with members, trustees and other third parties.
- Provide support and share knowledge across the team.
- Maintain a culture which reflects Isio’s behaviours and values, putting our people and our members at the heart of all activities.
- Attend and present at both internal and external meetings (including Trustee and/or client meetings).
- Keep up to date with any changes impacting your portfolio or schemes.
- Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
- Identify non-core fee projects and ensure these are raised with the client in a timely manner.
- Be positive and professional at all times and build strong relationships with others.

Key skills and experience
- Experience - an experienced senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.- Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.- A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility.- Enthusiasm and motivation - a unwavering desire to solve problems and deliver excellent customer service.- Excellent time management - the ability to manage multiple tasks and consistently deliver to deadlines.- A great team worker - an emerging role model within Isio, with the ability to support and develop others.- Experience of presenting administration reports and communicating with clients/trustees.- Experience of managing, mentoring and developing teams.- Demonstrated Commitment to our Core Purpose
- Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
- Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
- Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
- People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.
- What we offer you
- Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.
- On top, we also offer:

- A competitive remuneration package, including a discretionary bonus scheme
- A defined contribution pension scheme
- Life insurance
- Healthcare benefits
- Income protection
- 25 days annual leave, plus bank holidays and two ‘Company’ days - a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
- Corporate Social Responsibility (CSR) allowance
- Flexible working
- A flexible benefits package
- Development programmes including technical and non-technical training support and mentor programmes
- Study support including materials, exam fees and study days
- What’s next?
- About Isio_
- Isio was ‘born’ in 2020 from the sale of

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