Key Account Executive
4 weeks ago
A leading global automaker and provider of innovative mobility solutions are currently looking to recruit a key account executive to work 37.5 hours per week for approximately 7 months on a flexible hybrid basis working in the office 2/3 days per week and home working.
**Pay Rate**: £13.50 per hour for first 12 weeks and then increase to £15.00 per hour
**Job Description**:
- Work with the F2ML Head of Fleet Support and the F2ML IT Controller to identify solutions and efficiencies for large fleet customers so that their back office service matches/exceeds their expectations
- Maintain and develop up-to-date product, systems, and processes knowledge to be able to provide a centre of expertise level of service on contract hire to Key Account customers.
- Provide an end-to-end support service to corporate key account customers, identifying their fleet needs and acting to ensure they are satisfied, consistent with department quality standards and procedures. Producing tailored written responses, and ensuring all customers queries and disputes are resolved at the earliest opportunity.
- Share with management, customer perceptions and comments. Report any customer complaints in line with company procedure.
- Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, in particular FCA requirements, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies.
- In the absence of team colleagues, provide a seamless customer experience for all corporate and dealer network customers.
- Undertake ad-hoc duties as required by the F2ML Head of Customer Support
Applicants will ideally have:
- Experience of working in customer or client based role previously.
- Excellent communication skills
- Be IT literate
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Jessica Rees-Evans
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