Casualty Claims Handler

4 weeks ago


Glasgow, United Kingdom Zurich Insurance Full time

**Casualty Claims Handler (Part-Time, Job-Share and Full-Time)**

**Location: Glasgow**

**Grade: 2**

**The opportunity**:
Lucy Craig and Diana Rashid are pleased to announce that the Glasgow Casualty Claims Team are recruiting. A lack of previous casualty claims handling experience is not a barrier. We are looking for talented individuals who demonstrate the right attitude, behaviours and have a passion for delivering the best possible outcomes for Zurich and our customers. This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

**What will you be doing?**
- Key responsibilities will include:_
- Actively manage a portfolio of Public Liability and Employers Liability claims
- Determine policy coverage on a range of claims intimated
- Accurately access claims to determine liability and evaluate quantum
- Negotiate settlement where appropriate within agreed authority limits
- Maintain accurate reserving on all claims handled
- Ensure that SLA’s and KPIs are met and maintained
- Deliver a first-class claims service for our customers

**Who are we looking for?**
- The successful applicant should have:_
- Strong communication and negotiation skills
- Strong organisational skills
- Ability to work well under pressure and meet deadlines
- Ability to take on increased ownership and responsibility for their Claims Portfolio
- A driven and enthusiastic outlook
- Empathy and understanding
- Ability to take ownership of issues and strives for effective solutions
- A confident and professional attitude
- Desire to help improve the claims performance of the team and strive to deliver the best outcomes for our customers
- Keen focus on their professional development

**What will you get in return?**

As well as a competitive salary, we also offer an excellent lifestyle benefits package which includes:

- Car allowance
- 12% Non-Contributory pension scheme
- Annual company bonuses
- 25 days holiday plus an additional 3 volunteering days
- Private medical cover
- Income Protection
- Life Cover
- Discounted gym membership
- Discounted gadget insurance
- Discounted technology offers
- Virtual GP appointments
- Plus much more

**Who we are**:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers, and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

**Our culture**:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.**
**#LI-Hybrid



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