Administrator

7 months ago

Grantham, United Kingdom PayPlan Full time

Job Advert

**_ Job Title: Administrator_**

**A bit about us**:
We believe that everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We take pride in our work and are committed to making a positive impact on our clients’ lives.

At our company, we understand the importance of work-life balance and offer a range of benefits to support our employees’ well-being. This includes 28 days holiday, charity days, and fun team events such as our annual summer fun-day.

We also offer opportunities for career progression, with over 90% of our managers being promoted from within. We believe that our success as a company is directly linked to the happiness and satisfaction of our employees, which is why we prioritize creating a positive and supportive work environment. We also have a strong focus on giving back to the community and offer our employees 2 charity days a year to volunteer and support causes that are important to them.

**What can we offer you?**:
We are dedicated to making a difference in the lives of those in need and we invite you to join us in this mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job - we offer a rewarding career. Come join us and make a difference in people’s lives while enjoying what you do

**The role **Administrator within the Business Admin Centre**:
As part of Totemic, the Business Admin Centre processes all forms of client documentation, both physical and electronic for our customers in the wider Totemic ltd.

The Administrator performs an essential role to process all incoming client mail received on the all company systems and contact interested parties to obtain updates on a client’s file. It is necessary to need to build and maintain strong relationships with clients/creditors to ensure that accurate information is both taken and given throughout the process, and that client and regulatory needs are met at all times.

They will ensure that work is prioritised properly, and that the business cases are kept up to date, communicating with all levels of management if any problems or issues arise.

**Salary**:£23,500 per annum

**Main Responsibilities**:

- To work process post for DMP client base
- Chase Client balances
- Action of IVA Admin work
- Sort and scan IVA and DMP mail via the Kofax System
- Handling incoming and outgoing mail
- Occasional delivery of mail
- Complete scheduled tasks
- Ensure DPA is met on every call, inbound and outbound.
- To always remain compliant
- Ensure that the content of written communication is of a good standard and contains accurate information.
- Ensure case notes are detailed and can be followed.
- Consistently follow all agreed processes
- Always enter and update client information accurately and professionally, covering all relevant details, ensuring ongoing client care within and beyond your department’s needs
- Take responsibility for your output, managing your caseload.
- Carry out additional tasks as requested by departmental management.
- Produce and maintain documentation, compliant with regulatory bodies.
- To work in a flexible way when the occasion arises that tasks which are not specifically covered in the job description must be undertaken.
- To achieve all KPI’s as set by your managers.

**What key skills are we are looking for?**
- Attention to detail.
- Good problem solver - Actively seeking resolution to problems.
- Customer-led - Able to consistently demonstrate that your approach demonstrates an appropriate mix of creditor, customer, and business needs.
- Organised - Able to prioritise and manage workload to optimise output.
- Adaptable - Displaying a ‘can do’ approach, ensuring you’re supporting both client and business needs.
- Good level of computer literacy required.
- Confident individual
- Strong communication skills
- Strong interpersonal skills, able to communicate with stakeholders up to Line manager level.
- Strong team player
- Able to work independently, taking initiative/ownership to achieve stated goals and objectives.
- Willingness to learn and develop new skills.
- Excellent attention to detail

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