Warehouse Service Clerk

2 weeks ago

Hinckley, United Kingdom Tesco Full time

About the role
- I follow all company routines and adhere to Health and Safety policies and procedures.
- I understand and deliver the safe and legal routines on my department.
- I follow security and lockdown routines for my department/Centre.
- I understand the performance and plans for my department and Centre.
- I complete a variety of administration/clerical activities as detailed in the Distribution operating policies and procedures.
- I deliver department routines ‘right first time’ using the training I have received.
- I share innovative ideas and good practises with colleagues.
- I actively participate and get involved with community and charity initiatives.
- I follow our business code of conduct and always act with integrity and due diligence

You will be responsible for
- I support the flow of Drivers into the Distribution Centre to maintain efficiency and availability of work.
- I support Drivers booking into the Centre and the use of lockers where needed, to minimise turnaround times and maximise workflow.
- I support the integrity of the booking system by reporting and escalating any issues to relevant people that have the potential to impact the flow of work.
- I support and assist Warehouse colleagues where required in the resolution of stock issues and exceptions, to minimise operational impacts and maximise the flow of work availability.
- I monitor Warehouse systems to ensure we maximise the availability of equipment to perform operational roles and service our Stores.
- I print and monitor system reports to ensure exceptions and issues are kept to a minimum, escalating any issues found.
- I complete key system actions to ensure system housekeeping and reporting at end of day/week/period/year is accurate.
- I complete system housekeeping routines.
- I ensure that the stock integrity of products entering the Centre is maintained and stock issues are identified, adjusted and reported correctly.
- I ensure deliveries are closed and exceptions completed correctly so supplier receipting is created on time.
- I support the completion of Over The Bank/Trunking routines, to ensure the customer receives the right product on time.
- I ensure accurate stock counting and stock resolution are completed to maintain service to the customer.
- I ensure all abandoned pallets are resolved correctly in a timely manner to maximise service to the customer.
- I support in the resolution of supplier payment queries.
- I complete comprehensive handovers to colleagues, outlining any outstanding issues to be resolved.
- I perform weekly checks on operational and consumable equipment that are key to maintaining efficiency, capturing findings and reporting any required resolutions.

You will need
- I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
- I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
- My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
- I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want o

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