Sales Advisor

3 months ago

Livingston, United Kingdom Ted Baker Full time

**WHO WE ARE**

QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL.

At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities we see brought to life in our People.

**THE ROLE**

The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Strategy”.

**MAIN RESPONSIBILITIES**

**People**
- A high level of team participation, working with integrity and respect for others
- Actively drive and document your own learning to contribute to the success of the team and location
- Be adaptable and flexible to the needs of the business in support of the team and the location
- Collaborates with the teams in all meetings and briefings
- Supports new hires within the team through friendly mentorship
- Display a dedicated approach to self-awareness and self-development
- Understand the core values and culture of Ted and reflect these in all efforts

**Product**
- Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
- Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
- Demonstrate a keen personal interest in Ted and supports brand messaging

**Commercial**
- Demonstrate all requirements of Ted’s School of Excellence
- Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
- Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
- Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns
- Be proactive in the capture of customer data at PoS - where relevant - and understand how this actively informs customer relationship management
- Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity
- Proudly support the integration of new technology in to our customer service proposition
- Deliver a warm and memorable customer service experience

**Operations**
- Follow Company policies and procedures with an ability to work unsupervised
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
- Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

**OUR VALUES**

AUTHENTIC

We have the freedom to be our ‘best self’, being true to ourselves and others

KIND

We try to do the right thing: for each other, our communities, our planet and for Ted

CURIOUS

We are hungry to explore, innovate and think differently

COURAGEOUS

We have the confidence to be brave, have fun and discover the unexpected

INCLUSIVE

We embrace and respect individuality and celebrate difference & diversity

**BENEFITS**

At Ted we offer a range of benefits to keep you well including our healthcare scheme, access to Aviva’s wellbeing app to track your fitness goals and assistance from the Retail Trust when you need a little help with life’s ups and downs. If you want to cycle to work, you can join our tax-free cycle scheme or if getting the train is more your thing then we’ll help with an interest free loan for an annual ticket.

We want you to share in Ted’s success so we’ll invite you to join our corporate bonus scheme. For your longer-term financial wellbeing we’ll pay into a pension scheme for you with Aviva.

And finally, we want you to enjoy wearing Ted We have a fantastic team discount scheme offering you a 75% employee discount, a friends and family discount scheme and the opportunity to shop in our fantastic onsite sample shop.

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