Assistant Patient Pathway Coordinator

6 months ago


Tooting, United Kingdom St George's Healthcare NHS Foundation Trust Full time

To monitor urgent referrals of patients and book appointments as necessary, co-ordinating patients requests, clinical priority (as instructed by clinicians) and staff clinic calendars. To liaise with patients/families to arrange appointments as directed by the clinical team. To ensure all requested appointments are booked within agreed time frames, whilst tracking and notifying appropriate clinicians where patient has not attended. To have a sound understanding of 18 week waiting times, targets and to work proactively to ensure that all targets are maintained.

The post holder must ensure that all potential breaches of waiting times targets are escalated to departmental managers in a timely manner. Work with admin staff in other departments or hospitals to ensure clinic lists are correct and up to date, relaying any changes to clinic location etc. to affected clinicians and colleagues. Respond to patient telephone queries of an administrative nature and discuss with clinical team when appropriate.



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