Branch Manager

**Branch manager**

Well established branch looking for a new branch manager to continue to grow the business.

Reporting to the Operations Director, you will be responsible every aspect of running a successful and profitable electrical wholesale branch.

**Key Responsibilities**:

- Formulate a strategic and tactical business plan for the branch and convert this into profitable business performance.
- Manage selling and customer service activities so as to optimise and sustain sales performance, profitability and customer satisfaction.
- Ensure the branch proactively develops new and existing business by visiting customers to build and maintain successful partnerships and focus on long term customer loyalty.
- Lead the performance management of staff which includes recruitment & selection, motivation, disciplinary/grievance issues, training and development according to Company policies and employment laws, ensuring relevant HR procedures (including the Equal Opportunitiespolicy) are followed.
- Manage costs and overheads and all factors affecting the profitable performance of the Branch. This includes ensuring the company vehicles are monitored and kept in line with company vehicles drivers’ policy.
- Manage cash and payment systems in accordance with company procedures and policies.
- Provide management with required reports, information and feedback to enable overall company strategic business plans to be met.
- Manage Health & Safety procedures according to company procedures and report any incidents or near misses to the Office Manager.
- Develop personal skills and capability through various means including on the job learning through colleagues, reading trade journals, research, as well as internal/ external courses approved by the company.

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- Experience at Branch Manager or Assistant Manager of Wholesale Business preferably within Electrical Distribution industry.
- Must possess strong communication, interpersonal and presentation skills.
- Comfortable interacting with all levels both internal and external.
- Highly organized, motivated and team player attitude.
- Demonstrated ability to be adaptable and flexible, with the capacity to accept change.
- Good time management skills and ability to prioritise work loads.
- Strong listening skills.
- Excellent PC skills, essentially Word and Excel.
**COMPLEXITY AND CREATIVITY - PROBLEM SOLVING**:

- Demonstrated ability to think on an analytical level.
- Some problems have to be solved within tight time constraints.
- Strong focus on quality with a continuous drive towards process improvement and customer satisfaction.
- Readily accepts changes and adjusts accordingly.
- Scope to deal with complex problems unsupervised which may be staff or customer related.
**JUDGEMENTS AND DECISIONS - ADVICE**:

- The job holder uses judgement to develop and retain customer/client contact.
- Identifying and communicating key 'win’ themes/solutions from the customer into the company.
- Ability to maintain composure under pressure.