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Home Ownership Officer
3 weeks ago
Home Ownership Officer
Lewisham
£23 Per Hour
I am recruiting for a local authority who is looking for someone to be responsible for providing a high quality, customer focused and responsive service to home owners.
Main Responsibilities
- Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
- Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview and telephone.
- Build good working relationships with the local Tenant and Residents' Associations. Attend out of hours meetings as required.
- Respond to correspondence and complaints, and provide drafts for member's enquiries.
- Identify and record details of vulnerable residents, signpost residents for support as required.
- Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
- Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
- Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
- Keep up to date with all relevant legislation and good practice issues relating to the role.
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