Warranty Executive

**Warranty Executive**

**Job summary**:
As a Warranty Executive at Audi Sheffield, you will provide technical support and guidance to technicians, supporting and developing workshop process in line with the Audi Service processes.

Managing technical repair progression in relation to systems and process, within this role you will control the Audi Central Support System, coding and documentation quality standards and providing departmental technical support contact to Audi Cars whilst managing and maintaining warranty standards.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.

**Key Responsibilities will include**:

- Maintaining a minimum 72 Hour technical repair evaluation / Audi Information Repair System.
- Preparing PCSS Technically for job arrival and supporting the parts team pre pick process.
- Assigning special tools to repairs.
- Providing technical assistance to Service Advisors, customers and colleagues.
- Managing departmental communication on PCGB Technical / Warranty updates
- Supporting and providing technician diagnostic route guidance.
- Driving repair utilisation through coding knowledge and system expertise.
- Supporting Audi Request Management System generation and managing the subsequent response.
- Gathering supporting repair documentation (real time) to support PCGB Warranty guidelines.
- Process claims through World Warranty System and manage the response.
- Carry out dynamic quality control including final testing.
- Support workshop process development sharing best practice & communicating clearly.
- Providing cover to the Workshop Manager as required.

**Qualifications**:

- Proven experience in a Warranty Administration capacity is desirable.
- A customer centric approach, always striving to deliver service above customer expectations.
- Excellent attention to detail with an organised, logical and methodical approach is essential.
- Previous experience of using databases with preferred experience and knowledge of Kerridge.
- Strong verbal and written communication skills.
- Ability to be assertive when required.
- The ability to work under pressure and to tight deadlines.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagueswe're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.