Credit Controller

3 days ago


Salford, United Kingdom Leep Utilities Full time

**ABOUT US**

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

We are looking for a Credit Controller to be part of our Collections team. This person will be responsible for the day to day credit control activities for commercial accounts across multiple utilities including water, electricity, hot water, gas, heating, cooling, solar and shipping water. The role covers all aspects of commercial debt recovery including managing customer correspondence, direct debit penetration, debt path configuration and commercial disconnections. The role is also required to assist in providing back up support functions for billing and domestic collections teams.

**PRINCIPLE DUTIES & RESPONSIBILITIES**
- Responsible for the commercial credit control activities for all services across the Leep Utilities portfolio
- First line telephony response from customers in relation to all Leep Utilities Businesses.
- Maintain relationships with our Operational teams to facilitate suitable outcomes for non-paying commercial entities
- Act as an escalation point for complex credit control queries, including disconnection issues and multi-utilities accounts
- To provide input in to the development of MI required to monitor performance and targets
- Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objectives
- Any adhoc duties as requested by the Head of Collections and Customer Service

**KNOWLEDGE & SKILLS REQUIRED**
- Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs
- Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities
- Excellent inter-personal skills and the ability to respond to all credit control queries across Leep Utilities portfolio of sites in an efficient and effective manner
- Good understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies
- Good understanding of all Utility services and contract terms and conditions
- Excellent team worker
- Proactively builds on-going relationships with internal and external stakeholders
- Ability to adapt as priorities/demands change and initiates action

**BENEFITS OF WORKING WITH LEEP**

Leep believes in stable growth and putting people first. Our 5 year strategic growth plan gives us both stability today and an amazing outlook for the future. We have a very friendly, supportive and collaborative culture here at Leep, which you could be a part of You will also benefit from
- 25 days holiday + bank holidays
- Company pension plan
- Health Cash Plan
- Annual bonus plan
- Collaborative and supportive company culture
- Team social events
- Fresh fruit baskets delivered to the office twice a week

Come and join us today

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

Additional pay:

- Performance bonus

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Salford, M5 3NN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- credit control: 1 year (preferred)


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