Dio - Sfm Facilities Officer

3 weeks ago


Telford, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 267881**Salary**:

- £27,080- +Civil Service Pension with an average employer contribution of 27% and additional benefits**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Defence Infrastructure Organisation - COO - Regional Delivery (Central Region)**Type of role**:

- Administration / Corporate Support
- Estates
- Property**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Donnington, TF2 8JXAbout the job

**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe

**About DIO**

View our YouTube video to see more about our work

**Job description**:

- Do you have great communication and teamworking skills? This is an opportunity for a hardworking and enthusiastic individual in a forward facing role within the Central Region. You will be dealing with contractual matters, acting as an effective interface between Estate Users and Service Providers and handling the expectations of customers.
- As a SFM Facilities Officer, you will be working with DIO colleagues and our Service Provider, within the Wales and West Midlands HESTIA Soft Facilities Management (SFM) contract to enable the organisation to achieve its objectives of delivering quality services to the Front-Line Commands (FLC’s) in a timely and cost-efficient manner.
- Utilising effective communication and influencing skills, you will undertake SFM contractual performance checks, escalating issues where appropriate to either the site Estates Facilities Manager (EFM) or the Area SFM team. Providing advice and contractual guidance where necessary, you will utilise and exploit Microsoft products including Excel, Power Bi and Teams to manage and report. You will be accountable for ensuring that you adhere and conform with all agreed DIO and associated processes and operating procedures.
- You will be working as part of team of seven, located between Brecon and Telford. Hestia provides mess services, catering, retail and leisure provision, cleaning, laundry, waste, short term catering contracts, ad-hoc skips and portaloos to over 80 sites.
- DIO is where everyone feels valued and supported, enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance. Training will be provided as part of the role.**Person specification**:

- SFM Assurances - Undertake mandated DIO SFM Assurance checks on site with both Service Provider and TLB representative.
- Provide service management, monitoring and assurance on behalf of the DIO to ensure that contracts are delivered in accordance with the contract specifications, conditions, quality standards and provide value for money.
- Assist in the management of occurrences and failures of the Contract
- Assist in the management of Contract change requests.
- Provide support to Commercial in the clarification of contract questions and queries.
- Ensuring change of requirements are publicised clearly with impacted individuals informed at the early stages, escalating where necessary.
- Booking ad-hoc services with Industry Partner in respect of Short Term Catering Contracts, Portaloo and Skip Hire.
- Undertaking payment of expenditure on the Contracting, purchasing and Finance (CP&F) purchasing system and Information Management System (IMS).
- Supporting the introduction of new processes and systems
- This role requires you to travel to any site within the Area of Responsibility of the WWM Hestia contract as assurance will be undertaken on site. Whilst the majority of the travelling will be within the West Midlands area, occasion further travel will be required and therefore a car driving license is essential. An authority provided car will be available for use from the Donnington office. Occasional overnight travel may be required.
- This role will require you to access all levels of buildings in order to conduct checks or undertake any measuring tasks etc, many of which will not have accessible access such as lifts.

**Licences**:

- A full UK Driving licence will be required as public transport is not available. Some overnight stays may be required.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Leadership
- Managing a Quality Service

**Benefits**:

- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are



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