Credit Controller

6 months ago

Cheltenham, United Kingdom HCR Full time

**About The Role**:
We are currently looking to hire a new Credit Controller to join our Revenue Management team who are based in Cheltenham. This is a small but busy team who are a fundamental part of the HCR family. Here at HCR we have 10 offices spread across England and Wales with c880 employees.

The purpose of the role is to help maintain an effective and professional credit control system for the company reducing risk to the business and ensuring excellent client relationships. You will provide an efficient, customer-focused and reactive quality credit control service in line with best practice benchmarks.

Duties will include:

- Assisting in achieving monthly cash collection targets
- Liaising directly with clients in chasing outstanding and overdue balances.
- Ensure accurate records are kept of all conversations / communications with clients
- Production of monthly statements & letters
- Liaise with departments in order to ensure that they are kept informed of progress on payments.
- Assist in the suspending of bills procedure where instructed and appropriate.
- Assist in the management of instalment payments checking that they are received as agreed and chase when instalments are missed.
- Assist in the process of how debts are passed to Debt Recovery.

**About You**:
You will need:

- Experienced using Excel ideally at an intermediate level
- Proficient using Outlook
- Previous Customer Service / administration experience
- Confident communication skills
- Customer focused
- Calm and solution driven
- Training will be provided

**About Us**:
**Benefits of working with us**:

- Scottish Widows Pension Scheme
- 27 days annual leave (plus public holidays)
- Bonus scheme
- Electric vehicle scheme
- Happy People / Perks at Work benefits portal
- Cycle to Work scheme
- Life Assurance
- 1/3 gym membership contribution
- Flu vaccinations

**Is HCR the smart move for you?**

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

**Why HCR people love their jobs**

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

**What career progression will HCR offer you?**

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

**What does HCR believe, achieve and stand for?**

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

**As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises a

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