Scheduler

3 weeks ago

Manchester, United Kingdom Mitie Full time

**Job Overview**

**Contract Type: Permanent (Full Time)**
**Salary: £ 22,672**

**Hours: 40 Hours ( 8am - 5pm Monday to Friday)**
**Location: Atlas Business Park, Atlas House, Simonsway, Wythenshawe, Manchester, Greater Manchester, England, M22 5PR**

The Scheduler will manage the overall activity of the national engineering teams and the jobs.

Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.

**Main Duties**
- To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
- To accurately record all job related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
- Monitor engineer travel and activity and respond to issues as required.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times and costs.
- Deal with communications in a professional and prompt manner.
- Ensure non productive time is accounted for on system.
- Escalate issues with specific jobs, clients or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.

  • Scheduler

    1 month ago

    Manchester, United Kingdom Mitie Full time

    **Job Overview** The Scheduler will manage the overall activity of the national engineering teams and the jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for...

  • Scheduler

    1 month ago

    Manchester, United Kingdom Mitie Full time

    **Job Overview** The Scheduler will manage the overall activity of the national engineering teams and the jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for...

  • Scheduler

    1 month ago

    Manchester, United Kingdom Mitie Full time

    **Job Overview** The Scheduler will manage the overall activity of the national engineering teams and the jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for...

  • Scheduler

    1 month ago

    Manchester, United Kingdom Mitie Full time

    **Job Overview** The Scheduler will manage the overall activity of the national engineering teams and the jobs. Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for...

  • Scheduler

    7 days ago

    Manchester, United Kingdom Trafford Housing Trust Full time

    **Permanent, Full Time - 36.25 hours** Do you thrive in a fast paced environment working to tight deadlines? Are you a strong communicator, with the ability to have honest conversations that motivate and get the best out of people? Do you have a proven track record of organising and managing a complex range of communications and planning? Then this could...

  • Scheduler

    7 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge. We are...

  • Scheduler

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge. We are...

  • Scheduler

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are...

  • Scheduler

    2 weeks ago

    Manchester, United Kingdom Manchesteronline Full time

    Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge. We...

  • Scheduling Coordinator

    16 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summarynThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost.To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesnTo compile...

  • Scheduling Coordinator

    2 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    2 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summary The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules. Main Responsibilities To...

  • Scheduling Coordinator

    16 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summary The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules. Main Responsibilities To...

  • Scheduling Coordinator

    24 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    23 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryMake sure to apply with all the requested information, as laid out in the job overview below.The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union...

  • Scheduling Coordinator

    23 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    16 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    10 hours ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    1 day ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summary The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules. Main Responsibilities To...

  • Scheduling Specialist

    4 weeks ago

    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    **Scheduling Specialist** We are looking for a positive, friendly and proactive individual to join the Customer Service team in our clients' Manchester office. You will liaise with customers and engineers to schedule their visits, and assist with both customer and internal querieswhile maintaining the exceptionally high level of service we provide. Your...