Service Desk Co-ordinator

2 months ago


Crawley, United Kingdom Forman IT Full time

A valued client of ours based in Crawley are looking for a Service Desk Co-Ordinator to ensure their customers receive the best possible level of support from their service desk team. The company offers a range of technical services including helpdesk, NOC,SOC and project delivery services and they really value the importance of clear communication, always ensuring that the best customer experience is at the heart of everything they do.

The focus of this role is to triage all tickets that come into the helpdesk, ensuring that the appropriate information is captured on the ticket and assigned to the relevant support team. This role would suit someone who has previous experience working onan IT Service Desk who approaches their work with a customer centric manner.

**Main responsibilities include**:

- Ensuring that all customer communication is professional and always in line with a customers expectations
- Monitoring open tickets to ensure they are escalated as required according to policy
- Communicate at regular intervals to the customer
- Following process documents
- Regularly checking the ticketing system to ensure tickets are prioritized appropriately

**Main skills required include**:

- Excellent interpersonal and communication skills
- Aptitude in technical problem solving
- Build and maintain strong working relationships with key business users, colleagues, and support bodies in order to provide a professional customer service approach
- Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit


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