Learning Systems Consultant

2 weeks ago


Littleborough, United Kingdom The Recruitment Fix Ltd Full time

Up to £30000 pa + OTE
- Excellent career opportunity
- Well established company
- Great working environment
- Flexible working from home and office

Our client specialises in implementing Learning and Performance Management Systems that help organisations improve the way they manage their staff.

They have a deep knowledge and experience of the UK healthcare and public sectors and are unique in their understanding of people, education, compliance and technology.

Due to new contract wins they are recruiting for a Learning Consultant / Account Manager who will provide vital assistance working on existing and new customer projects.

Key responsibilities of the role include;
Customer Support
- Provide customer support days in line with the customers support level agreement
- Manage customer expectations and solve their problems
- Manage enhanced customer support, making sure the time is spent effectively, creating project and action plans to ensure customer needs are met
- Deliver system training to system administrators and trainers
- Contribute to business development processes.
- Contribute to planning and presenting at customer conferences.

New Customer Implementation
- Assist with new customer implementation meetings with internal and external stakeholders
- Manage the manipulation of customer data into [Excel] data upload templates
- Maintain communication with customer throughout deployment process
- Assist with the design and agreement of new customer site(s) including dashboards to meet customer style guide
- Deliver implementation support to external project teams
- Book on and off-site support during and post implementation

To be considered for the role ideally you will have;
- A good knowledge of Software systems with an aptitude to learn new ones
- Administration knowledge and previous use of Moodle and or Totara would be an advantage
- Ideally previous experience and knowledge of organisational Learning & Development
- Strong Customer Service delivery along with excellent attention to detail

In return for the above you will be rewarded with a basic salary of up to £30000 doe, OTE potential and an opportunity to develop your career in a growing company with a strong support structure in place.

This is a position joining a very successful team that can offer fantastic job satisfaction, ongoing development along with excellent earning potential.

For more information and to apply, in confidence, please send your CV to Chris Chambury at The Recruitment Fix Ltd.



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