Valkyrie Aftersales Special Projects Concierge

2 weeks ago

Gaydon, United Kingdom Aston Martin Lagonda Ltd Full time

Job no**:510770**
Work type**:Full Time - Permanent**
Location**:Gaydon, Warwickshire**
Categories**:Commercial**

Due to continued growth, we have a newly created Valkyrie Aftersales Special Projects Concierge role. You’ll be part of the Commercial Aftersales team where you’ll be instrumental in managing ultra-high-net-worth clients. This role will give you the chance to make a crucial difference in the business and engage with customers in a meaningful way. Your remit would be to provide an end-to-end aftersales and ownership experience for Valkyrie customers including, specifications, service, repair strategy, roadside assistance, etc. In addition, coordinate the supporting activities, such as repair manuals, special tooling, etc., and vehicle servicing, including vehicle transport and logistics therefore you must have the technical knowledge and background.

To excel in this role, you will need to be approachable, calm under pressure, tenacious and driven, very client-focused, and resilient. Your role is to facilitate and coordinate the delivery of exceptional service to ultra-high-net-worth customers.

The purpose of this role is to make a key difference to the business by enhancing customer engagement and satisfaction. You will be driving the processes of servicing and maintenance in the aftermarket, ensuring a high level of customer satisfaction at all times.

As you’ll be working with high-net-worth and VIP end-user customers you’ll provide ultra-luxury customer service to all, embracing openness and ensuring the highest level of confidentiality and support.

The Key Requirements...
- Experience working within an automotive dealer environment (after-sales).
- A basic technical knowledge/understanding of automotive manufacturing processes and vehicle operation.
- Ideally, a mixture of experience gained within OEM and Retail.
- Dealing with high-end luxury clients
- An appreciation of vehicle servicing/repair techniques and the feasibility of conducting repairs within differing environments.
- Extensive automotive and sales / after-sales experience
- Excellent knowledge of VIP customer service / After Sales processes
- High level of technical understanding of hypercars
- Full UK driving license

This is a regional-based role with an expectation to split your time at our Gaydon site with remote working dependent on client needs (at times traveling extensively at short notice). As this is a hands-on role some weekend and late evening work will be required

At Aston Martin, we are known for our brand history and the inclusive environment that permeates our business. We are proud of the breadth of exposure that working with us offers.

Here at Aston Martin, our mission is to embark on an exciting new era for the business, through openness and embracing change. Our purpose is to become the world's most desirable ultra-luxury British brand by fostering a culture of ownership and innovation.

Joining Aston Martin, you will be part of a business that celebrates openness and encourages collaboration. Working for a business that values ownership and supports your growth and development.

This is an opportunity for individuals who are looking to take ownership of their career and make a real impact on a renowned brand. In summary, joining Aston Martin means becoming part of a team that values openness, ownership, and a rich brand history.

Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.

Advertised**:25 Mar 2024 **GMT Standard Time
Applications close**:08 Apr 2024 **GMT Daylight Time

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